Customer Service Representative at Ally Waste Services

About Ally Waste:Ally Waste Services is a premium provider of waste support services to apartment complexes throughout the United States. We aim to keep properties clean and reduce waste expenses for property managers. We are a fast-growing company with an energetic culturea great place to work!Job Responsibilities:Handle a high volume of incoming customer calls requesting trash collectionsRetrieve all necessary information needed for service requestsEnter data accurately into various software systemsAddress customer service inquiries via phone email and other channelsConduct various internal audits and customer surveysQualifications:2 years of experience handling a high volume of callsOutstanding active listening skillsStrong attention to detailExceptional interpersonal and rapport-building abilitiesAbility to de-escalate customer complaintsProficient in English (oral and written)Bonus if fluent in SpanishSound judgment and critical thinking skillsExcellent organizational and multitasking abilitiesComputer literacy; ability to use various software systems simultaneouslyComfortable working in fast-paced environmentsHigh school diploma or equivalentBenefits/Perks:Paid Time Off (PTO)401(k) planHealth and Dental benefitsFUN working environmentDaily catered meals and snacksJob Type: Full-timeLocation: HQPay: $20 per hourExpected Hours: 40 per weekSchedule:8-hour shiftDay shiftMonday to FridayJoin Ally Waste Services and become a part of a dynamic team dedicated to providing top-notch support while enjoying a fun and supportive work environment!Required Experience:Unclear Seniority Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Employment Type : Full-Time Experience: years Vacancy: 1