Customer Service Representative at Amicis Global

Job Title: Customer Service Representative Job Location: East Hartford CT 06108 Schedule: Monday Friday 8:30 AM 5:00 PM Weekends Off Full-Time Paid Training Benefits Job Description: Conduent is seeking Customer Service Representatives to support incoming customer inquiries as the first point of contact. In this role you will assist with program information account questions and password reset support for the online consumer portal. Success in this position requires strong communication skills professionalism and a passion for helping people. Key Responsibilities: Serve as the initial point of contact for consumers and providers regarding client programs. Answer inbound calls and provide accurate clear and complete information. Assist with account access and password reset issues. Document all customer interactions in the call-tracking system with accuracy and detail. Forward callers to leadership or appropriate CT state agencies as required. Identify consumer trends report concerns and recommend service improvements. Handle complex or escalated customer issues professionally and efficiently. Meet or exceed daily performance standards for call volume quality and customer satisfaction. What Youll Receive Full-time employment (40 hours/week) Paid training Monday Friday schedule ( Weekends Off) Career advancement opportunities Supportive and professional work environment Full benefits options Who Thrives in This Role Strong communicators-verbal and written-who can explain complex information clearly. Reliable and committed individuals with strong work ethic and excellent attendance. Problem-solvers who remain calm and professional in challenging customer situations. Tech-comfortable individuals who can navigate multiple systems and applications. People who genuinely enjoy helping others and finding solutions. Able to work in a structured environment handling a high volume of calls. Qualifications: Required: 18 years of age High School Diploma or GED Minimum 6 months of call center or customer service experience OR Associate degree or higher (no experience required) Able to type at least 35 WPM Must pass customer service assessment criminal background check and 8-panel drug screen Preferred Skills: Previous customer service or call center experience Strong attention to detail and documentation accuracy. #CareerBuilder #Monster #Dice #Indeed #LinkedIn Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Employment Type : Full Time Experience: years Vacancy: 1