Customer Service Representative at aspenhome/Furniture Values Int'l, LLC

Aspenhome/Furniture Values Int'l, LLC (FVI) is looking for a Customer Service Representative I to join our team! You will be responsible for processing orders, preparing correspondence, and fulfilling customer needs to ensure customer satisfaction. Essential Duties & Responsibilities: Receiving incoming calls from consumers, vendors and dealers. Returned calls made to customers, consumer and dealers within 24 hours Respond to customer and sales representative inquires by e-mail and/or fax within 24 hours Respond to consumer inquires by phone and e-mail within 24 hours Sales order management to include: o Accurate order entry of sales orders o Checking and confirming sales orders for accuracy o Communications to customers and/or sales representatives of issues with sales orders that are preventing shipment of the sales orders o Coordination of orders for shipment to include, coding, cubing, pricing, scheduling, and communicating to supply chain/logistics department of revisions to be made and to release for shipment. Maintain updated knowledge of all past, current, and future products and processes to ensure effective communication to customers Extensive research to resolve pre/post-shipment issues Work and communicate successfully with other departments within the organization Preferred Skills & Abilities: 40 wpm + typing skills Being able to work in a fast paced environment and keep to assigned timelines Accuracy and accountability for all tasks assigned Good phone etiquette