Customer Service Representative at Azaaki, LLC

JOB TITLE: Customer Service Representative Location: 6848 Ellicott Drive East Syracuse NY 13057 (100% Onsite) Duration: 3 Months with possible Extension Pay Rate: $18.00/hr. W2 All Inclusive Start Date: Immediately Start Timeline: Must start within 10 business days or sooner Work Hours: Monday Friday 10:30 AM 7:00 PM EST Interview Expectations: Must be able to interview within 24 hours GENERAL FUNCTION The Customer Service Representative provides high quality multi-channel (telephonic chat email social media US mail) support and problem resolution to customers each day in a manner that meets or exceeds defined department objectives to protect and increase Luxottica Retail revenues and enhance the overall customer experience. Additionally the Customer Service Representative initiates the escalation process for unresolved customer problems. RESPONSIBILITIES Inbound call representative taking calls from ECPs regarding lens orders order status order tracking remakes and general customer service inquiries Outbound calls to follow up with ECPs on pending jobs Average of 8 calls per hour Assists customers telephonically and non-telephonically with service and support issues Resolves problems utilizing department tools resources business judgment and expertise and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention Acts as a positive role model by demonstrating continuous performance improvement solid business skills and support of department and company objectives Ensures productivity revenue generation and quality levels are met to meet and exceed customer and Luxottica Retail expectations Uses courteous and professional language Works effectively in a team environment Creates a win-win resolution to problems IDEAL CANDIDATE PROFILE Optical experience preferred (opticians front desk experience) ABO certification preferred; employees may pursue certification later for pay increase Optical lab experience is helpful TRAINING Training includes online optical courses in-person 1:1 sessions with team lead Duration: 2 3 weeks before independent calling BASIC QUALIFICATIONS High School or equivalent is preferred but not required Ability to produce quality and professional written correspondence Ability to perform basic math Strong customer service orientation Intermediate PC knowledge Windows operating systems Microsoft Office internet and mainstream web browsers Commitment to first-contact resolution for customer inquiries Strong English comprehension and command of grammar Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Employment Type : Full Time Experience: years Vacancy: 1