Customer Service Representative – Call Center at Avacend

Job Title: Customer Service Representative Call Center Location: 11800 Weston Parkway Cary NC USA 27513 Screening Questions: Q1: Do you have reliable transportation to be onsite 5 days a weekA2: If no this role is not a good fit Q2: Are you able to maintain good attendance throughout the 90 day training period; this means no more than 1 day out for every 30 days and no more than 2 tardies per 30 day period If not this role is not a good fit. Q3: Are you able to handle being in a back to back call scenario for most of the day How do you deal with the stress Q4: What type of learner are you How do you learn best Q5: Can you type with no errors at least 35 wpm Work Schedule : Schedule: Monday - Friday; 11:30am - 8pm w/a rotating Saturday from 9am - 6pm every 6-8 weeks (when working Saturday day off will be Tuesday Wednesday Thursday or Friday) Work location & Type: Onsite for at least first 90 days; then possibility of hybrid w/ 2 days in office and 3 days at home based on attendance and performance Great communication skills; basic problem solving skills; Typing at least 35 wpm; at least 1 yr of high call volume call center experience Are there any perks to this assignment that would help the supplier better sell your opportunity On site gym w/signed waiver; opportunity to become full time and room to grow within the company Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries such as general prescription status or financial information. Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction. Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral Provides customer service through manipulation of management information system to answer questions regarding refill needs providing status of pending/shipped prescriptions verify insurance information and provide copies of invoices upon request. Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patients safety Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.) Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Employment Type : Full Time Experience: years Vacancy: 1