Customer Service Representative (CSR) at FF Inc

Customer Service RepresentativeLocation: Los Angeles CAEmployment Type: Full-TimeAbout the PositionWe are seeking a reliable customer-focused Customer Service Representative to join our team this role you will be responsible for assisting customers with inquiries resolving issues and providing a positive supportive experience during every interaction. This position is ideal for someone who enjoys helping people thrives in fast-paced environments and is looking for a stable long-term opportunity with room to grow.Key ResponsibilitiesGreet customers and provide accurate friendly assistance in person or over the phoneAnswer questions about products services policies and account informationHelp resolve customer concerns and escalate issues when neededProcess transactions orders payments or account updates (based on company needs)Maintain a clean organized workspace and uphold company service standardsDocument customer interactions in the CRM or system accuratelySupport team members with daily tasks administrative duties and customer follow-upContribute to meeting service goals quality standards and team performance metricsQualificationsStrong verbal communication and interpersonal skillsFriendly patient and professional demeanorAbility to handle customer concerns with problem-solving and empathyBasic computer and data-entry skillsStrong time-management and reliability consistent attendance is essentialPrior customer service retail call center or hospitality experience is preferred but not requiredAbility to work a full-time schedule (40 hours per week)What We OfferCompetitive pay bonus structure (if applicable)Comprehensive training to set you up for successOpportunities for advancement into senior rolesSupportive team-oriented environmentWho Thrives in This RoleThis position is ideal for individuals who are patient solutions-driven and enjoy working directly with customers. You will succeed if youre energetic dependable and able to maintain a positive attitude while handling a variety of customer needs throughout the day.Required Skills:problem solvingcustomer interactiontechnical troubleshootingrelationship-buildingorganizing operationscollaborationinterpersonal skillscustomer serviceteamworkcomputer skillstechnology navigationcalm demeanororganizationexcellent communication skillsactive listeningteam collaborationcrm navigationpersuasive conversationscollaborative teamworktroubleshootingproduct knowledgebasictech-savvinesscustomer engagementcomputer proficiencypersuasionsales orientationsolution-oriented demeanorcrm softwarecommunication skillscommunicationproblem-solvingownershiplistening skillslisteningemailbasic computer proficiencycustomerorganizational skillsrelationship buildingtime managementadaptabilitybasic computer skillscustomer relationship managementcrm proficiencyemail communicationtech-savvysales skillscustomer relationship management (crm)problem-solving skillssalescrm systemscustomer service skillspersuasive conversation Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Experience: years Vacancy: 1 Monthly Salary Salary: 50000 - 65000