Customer Service Representative (CSR) at FF Inc

Customer Service RepresentativeLocation: New York NYEmployment Type: Full-TimeAbout the PositionWe are seeking a reliable customer-focused Customer Service Representative to join our team this role you will be responsible for assisting customers with inquiries resolving issues and providing a positive supportive experience during every interaction. This position is ideal for someone who enjoys helping people thrives in fast-paced environments and is looking for a stable long-term opportunity with room to grow.Key ResponsibilitiesGreet customers and provide accurate friendly assistance in person or over the phoneAnswer questions about products services policies and account informationHelp resolve customer concerns and escalate issues when neededProcess transactions orders payments or account updates (based on company needs)Maintain a clean organized workspace and uphold company service standardsDocument customer interactions in the CRM or system accuratelySupport team members with daily tasks administrative duties and customer follow-upContribute to meeting service goals quality standards and team performance metricsQualificationsStrong verbal communication and interpersonal skillsFriendly patient and professional demeanorAbility to handle customer concerns with problem-solving and empathyBasic computer and data-entry skillsStrong time-management and reliability consistent attendance is essentialPrior customer service retail call center or hospitality experience is preferred but not requiredAbility to work a full-time schedule (40 hours per week)What We OfferCompetitive pay bonus structure (if applicable)Comprehensive training to set you up for successOpportunities for advancement into senior rolesSupportive team-oriented environmentWho Thrives in This RoleThis position is ideal for individuals who are patient solutions-driven and enjoy working directly with customers. You will succeed if youre energetic dependable and able to maintain a positive attitude while handling a variety of customer needs throughout the day.Required Skills:email communicationcommunication skillssales orientationtime managementcrm systemscustomer relationship managementcustomersales skillstech-savvycustomer servicecrm softwareproduct knowledgeorganizing operationsbasic computer skillssalesteam collaborationrelationship-buildingtechnology navigationproblem solvingorganizational skillscomputer skillsproblem-solving skillscollaborationbasic computer proficiencypersuasive conversationsorganizationinterpersonal skillsemailpersuasive conversationcollaborative teamworkteamworktech-savvinessproblem-solvingexcellent communication skillsactive listeningcalm demeanorcrm proficiencybasictroubleshootingownershipcustomer service skillssolution-oriented demeanorpersuasionadaptabilitycomputer proficiencycustomer relationship management (crm)communicationrelationship buildingcustomer interactioncustomer engagementlisteningcrm navigationtechnical troubleshootinglistening skills Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Experience: years Vacancy: 1 Monthly Salary Salary: 50000 - 65000