Customer Service Representative DOT Certified Rochester at Enterprise

OverviewEnterprise Mobility operates the Enterprise Rent-A-Car National Car Rental and Alamo Car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the worlds best and most trusted mobility company.The Enterprise Truck Division of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior friendly and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.This position pays $22 / hour and is located at our Rochester Truck location - 1515 W Frontage Rd Rochester MN 55901.We offer a robust Benefits Package including but not limited to:Paid time offEmployee discountRetirement savings planExtended Health Benefits (Medical Prescription Drug Dental and Vision)Life InsuranceTraining and developmentSchedule:We have multiple Part Time and Full Time schedules available. This position involves working between the hours of 7:30am and 5:00pm Monday through Friday and between the hours of 9:00am and 12:00pm on Saturdays.Enterprise Mobilityis a leading provider of mobility solutions owning andoperatingtheEnterprise Rent-A-CarNational Car RentalandAlamo Rent A Carbrands through its integrated global network ofindependent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rentalcarsharing truck rental fleet management retail car sales as well as travel management and other transportation services to make travel easier and more convenient for customers.Privately held by the Taylor family of St. Louis Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles andaccounted fornearly$38 billionin revenuethrough a network of more than9500 fully-staffedneighborhood and airport rental locations in more than 90 countries and territories.ResponsibilitiesWe are hiring now for immediate openings. Responsibilities include:Meet and greet customers in a professional friendly and timely mannerProvide superior efficient customer service by understanding and communicating rental terms and conditions vehicle features and other servicesUse Company approved sales and service techniques to determine customer needs and offer optional protection products upgrades fuel options and other additional equipmentOffer additional customer assistance by offering directions maps local area information and appropriate service informationAnswer incoming calls for reservations rate quotes general questions and answers provide information and resolution for customers other branches and other vendorsPlace outgoing calls for callback management and miscellaneous calls as assignedAssist to assess condition of rental upon returnNotify Management of any known customer problemsNotify Management of any known vehicle problems and any required vehicle maintenanceContinuously build knowledge and skills pursue on the job training and development opportunities and any company sponsored classroom trainingPerform miscellaneous and backup duties job-related duties as assignedEqual Opportunity Employer/Disability/VeteransQualificationsMust be at least 21 years of age.High School Diploma or G.E.D. required.Must have a minimum of 1 year of customer service or sales experience in retail guest services or administrative supportMust have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years and no drug or alcohol related convictions on driving record within the past 3 years (DUI/DWI).Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.DOTRequirements:We are subject to certain Department of Transportation RegulationsAll applicants must be at least 21 years of age and be qualified to drive under D.O.T. regulations. Applicants will be required to submit an appropriate medical examiners certificate or submit to and successfully complete a D.O.T. medical examination. No moonlighting is allowed (no other paid employment allowed).Required Experience:Unclear Seniority Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Employment Type : Full-Time Experience: years Vacancy: 1