Customer Service Representative Enrollment Broker at Maximus

General information Job Posting Title Customer Service Representative - Enrollment Broker Date Wednesday November 19 2025 City El Paso State TX Country United States Working time Full-time Description & Requirements Maximus is currently hiring Customer Service Representatives in the El Paso area TX to join our growing team. This position is responsible for supporting the Health Texas Enrollment Broker project by providing customer care and enrollment services for health benefits via telephone IVR and web-based position is tentatively scheduled to start with equipment deployment onThursday January 8thand training beginning onJanuary 12th.Schedule Details:- Our call center is open from7:15 am EST - 5:30 pm MSTMonday - Friday- 8-hour shifts are scheduled within the hours of operationWhy Join Maximus-Work/Life Balance Support Flexibility tailored to your needs!- Competitive Compensation- Quarterly bonuses based on performance included!- Comprehensive Insurance Coverage- Choose from various plans including Medical Dental Vision Prescription and partially funded HSA. Additionally enjoy Life insurance benefits and discounts on Auto Home Renters and Pet insurance.- Future Planning- Prepare for retirement with our 401K Retirement Savings plan and Company Matching.- Paid Time Off Package- Enjoy PTO Holidays and sick leave alongwith Short- and Long-Term Disability coverage.- Holistic Wellness Support- Access resources for physical emotional and financial wellness through our Employee Assistance Program (EAP).- Recognition Platform- Acknowledge and appreciate outstanding employee contributions.- Tuition Reimbursement- Invest in your ongoing education and development.- Employee Perks and Discounts- Additional benefits and discounts exclusively for employees.- Maximus Wellness Program and Resources- Access a range of wellness programs and resources tailored to your needs.- Professional Development Opportunities-Participate in training programs workshops and conferences.Essential Duties and Responsibilities:- Responsible for interacting with customers to provide information in response to inquiries about programs and services in a contact center.- Respond to customer inquiries received by telephone Interactive Voice Response (IVR) or web-based portal regarding information on programs and services.- Record customer interactions and transactions by documenting details of inquiries complaints comments and actions taken.- Follow standard operating procedures to ensure consistency and accuracy.- Address customer inquiries and resolve problems to ensure that appropriate changes are made.- Refer unresolved customer grievances to designated departments for further investigation.- Communicate with supervisor regarding any potential needs or concerns.- Navigate multiple computer systems and add appropriate documentation to the systems while speaking with a customer.- Perform data entry accurately. Minimum Requirements - High school diploma or GED required and 0-6 months of relevant professional experience required or equivalent combination of education and experience. Program Specific Requirements:- High School diploma or equivalent- 6 months of customer service experience preferred.- Must reside within 70 miles of El Paso TX (Must live in Texas)Home Office Requirements:- Reliable high-speed internet service- Minimum 20 Mbps download speeds- Must be a traditional wired high-speed connection such as cable or fiber- Services that connect via a cellular network (mobile hotspot fixed wireless etc.) or satellite are incompatible- Must be able to connect your computer directly to your modem or router via ethernet cable Wi-Fi connections are not allowed- Quiet and distraction-free workspace- Maximus will supply your computer equipment#HealthTexas #HotJobs1118LI #HotJobs1118FB #HotJobs1118X #HotJobs1118TH #TrendingJobs #LI- Remote EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex age national origin disability veteran status genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location a candidates education training experience expected quality and quantity of work required travel (if any) external market and internal value analysis including seniority and merit systems as well as internal pay alignment. Annual salary is just one component of Maximuss total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally Maximus provides a variety of benefits to employees including health insurance coverage life and disability insurance a retirement savings plan paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicants salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. AccommodationsMaximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability medical condition or physical or mental impairment. If you require assistance at any stage of the employment processincluding accessing job postings completing assessments or participating in interviewsplease contact People Operations at. Minimum Salary $ 16.00 Maximum Salary $ 16.00 Required Experience:Unclear Seniority Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Employment Type : Full Time Experience: years Vacancy: 1