Customer Service Representative at Enterprise

OverviewThe Customer Service Representative will provide a high level of customer service by assisting both internal and external customers primarily face-to-face supporting their branch and rental needs. You will gain knowledge through local training and hands-on experience to provide administrative support service customers and act as a rental back-up in a large home city branch or airport location.This pay for this position starts at $17.50/hourThis position is located at the Tooele Branch: 516 N Main St Tooele UT 84074We offer:Paid time offEmployee rental car discountsRetirement savings plan including 401k with matching profit sharingHealth InsuranceLife InsuranceDental InsuranceVision InsuranceTraining and developmentSchedule:Monday - Friday 8:30 AM- 5:00 PM Rotating Saturdays 9:00 AM - 12:00 PMResponsibilitiesWe are hiring now for immediate openings. Responsibilities include:Takeincoming calls- reservations rate quotes general questions and answers provide information and resolution for customers other branches insurance companies dealerships repair shops and other vendorsManage outgoing calls forcallback management A/Rs and miscellaneous calls as assignedProvide a high level of customer service by assisting customers and assessing their rental needs in person and over the phoneMeet and greet customers in a friendly and timely mannerProvide directions and general assistanceAssist to assess condition of rental upon returnProcess returns check-ins and exit kiosk transactionsEffectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as neededUnderstand and communicate rental terms and conditions vehicle features and other servicesMay sell optional protection products upgrades fuel options and other additional equipmentResponsible for notifying Management of any known vehicle problems and any required vehicle maintenanceClean vehicle interior and exterior by hand or by operating washing equipment when neededPerform various administrative and basic accounting functions such as: research and billing support tasks accounts receivables transfer and key logs run miscellaneous reports supply maintenance process customer billingPerform miscellaneous and backup duties job-related duties as assignedEqual Opportunity Employer/Disability/VeteransQualificationsHigh School Diploma or G.E.D. requiredMust have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.Must be at least 18 years oldRequired Experience:Unclear Seniority Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Employment Type : Full-Time Experience: years Vacancy: 1