Customer Service Representative at Firstsource

Bilingual Sr. Customer Support Representative - (Spanish/English)$19.50/hrOnsite located at 2330 Commerce Park Dr. NE, Palm Bay, FL 32905Essential Job Functions:* Provide support and assistance to fellow partners that may have questions during their day to dayduties assisting customers.* Assist in new hire training and onboarding* Assist with updating/creating training materials* Take on a leadership role in the absence of the Customer Support Manager* Provide information to customers by verifying their request; answering questions; and offeringassistance. Communicate with customers using established phone and email etiquette.* Find a satisfactory solution to a given problem per standard operating procedures. Resolve productor service problems by clarifying the customer's complaint; determine the cause of the problem;select and explain the best solution to solve the problem; expedite correction or adjustment; followup as needed to ensure resolution. Possible behavior modification on the side of the employee tocalm a customer as needed.* Verify company information via governmental websites to set up and maintain accounts daily.* Troubleshoot with customer if customer is having website problems. Forward call to Tier2 TechSupport if unable to assist.* Track and document account information on various spreadsheets to track daily/monthly trends.* Other duties as assigned.Position Requirements:* High school diploma or equivalent* Proficient in Microsoft Office (Outlook, Excel, Word) and use of office equipment* Ability to become familiar with company products and navigate systems in a reasonable amount oftime* Ability to communicate effectively verbally and in writing* Ability to understand, problem solve and respond to a customers' needs in a timely manner* Ability to perform detailed, accurate data entry and meticulous attention to detail* Ability to multi-task, prioritize work and manage own time to meet department goals and deadlines* Ability to maintain cooperative effective working relationships within company* Support a team environment, focused on the greater good and eager to pitch in to help whenneeded