Customer Service Representative- Full Time (Onsite) at Bone Dry Roofing

Do you naturally enjoy interacting with others Do you genuinely get a good feeling after helping someone Do friends call you when they need a good listener Are you likely to help give directions to someone who looks lost If this sounds like you then we want you as part of our first-class Customer Care Team! We are seeking a Customer Service Representative who takes the greatest pride in delighting callers and making them feel like the most important person/ customer we have.Over the last 36 years Bone Dry Roofing has proudly serviced over 250000 of our local neighbors and installed over 125000 new roofs. And our greatest form of advertising is word of mouth. Why Because we strive to delight our customers using the highest quality materials installed by the most experienced technicians and backed by one simple principle:the customer is always the priority. As a Customer Service Rep you would play a key role in enhancing this experience for our customers. You will achieve this by leveraging your natural skills to thoughtfully listen to callers understand the reason for their call uncover their needs relieve their stress and reassure them that you can start the process to provide peace of mind.This is a full time onsite position for our Sarasota FL Office Location.Essential FunctionsAnswering or making calls to clients to learn about and address their needs and schedule inspections and appointments with appropriate trade.Answering calls from customers with complaints or other issues with products or services and directing to appropriate team lead to address.Responding efficiently and accurately to callers explaining possible solutions and ensuring that clients feel supported and valued.Engaging in active listening with callers confirming or clarifying information and diffusing clients as needed.Building lasting relationships with clients and other call center team members based on trust and reliability.Utilizing software databases scripts and tools appropriately.Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.Understanding of company products services and policies.Participating in ongoing training and other learning opportunities to expand knowledge of position companys products and services.Supporting other assignments such as ongoing CRM database maintenance responsibilities DNS list maintenance etc.Adhering to all company policies and proceduresAssist in other administrative duties as requestedSkills and CompetenciesActive listening verbal and written communication skills including a professional phone voice.Proficiency with computers especially with CRM software and strong typing skills. fast paced environment. Accurate data-entry and typing skills (typing speed of 45 words/minutes preferred)Teamwork-oriented to support team members.Ability to multi-taskAdaptability and accountabilityQualificationsHigh School Diploma or equivalent.Language proficiency.Strong and accurate typing skillsMilitary Service a plusCompensation & Benefits$18 to $20 hourly dependent on experienceHours: 8am-5pm EST 1 hour lunchMedical Vision and Dental InsuranceCompany paid Life InsuranceCompany paid short-term disability401(k)PTO Vacation & HolidaysBone Dry Roofing is an Equal Opportunity/Affirmative Action employer. It is our policy not to discriminate against any Associate or Applicant. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity pregnancy childbirth or related medical conditions national origin sex age disability or handicap genetic information citizenship status service member status or any other characteristic protected by federal state or local law. This policy of nondiscrimination in employment includes but is not limited to recruitment hiring placement promotion transfer employment advertising or solicitations compensation layoff or termination of employment. If you require assistance in the application process you are welcome to contact emailprotected and a representative will be in touch.Required Experience:Unclear Seniority Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Employment Type : Full-Time Experience: years Vacancy: 1 Hourly Salary Salary: 18 - 20