Customer Service Representative at University of Arkansas

Current University of Arkansas System employees including student employees and graduate assistants need to log in to Workday via then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and apply within Workday by searching for Find Jobs for Students. All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).If you close the browser or exit your application prior to submitting the application process will be saved as a draft. You will be able to access and complete the application through My Draft Applications located on your Candidate Home page.Closing Date:Type of Position:ClericalWorkstudy Position:NoJob Type:RegularWork Shift:Day Shift (United States of America)Sponsorship Available:NoInstitution Name: University of Arkansas at Little RockThe University of Arkansas at Little Rock is a metropolitan research university that provides an accessible quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock we prepare our more than 8900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission UA Little Rock is a driving force in Little Rocks thriving cultural community and a major component of the city and states growing profile as a regional leader in research technology transfer economic development and job creation.Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position please click theApply link/button.If you have a disability and need assistance with the hiring process please contact Human Resources at .For general application assistance or if you have questions about a job posting please contact Human Resources at .Department:AdmissionsDepartments Website:Summary of Job Duties:The Customer Service Representative will be responsible for interacting with prospective students and their families providing exceptional customer service via phone and email and other assignments as designated. This position is governed by state and federal laws as well as agency/institution policy.Qualifications:Required Education and/or Experience:The formal education is equivalent to a high school diploma or GED;Two (2) years of experience in customer service admissions/recruitment or related field.OTHER JOB-RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS.Job Duties and Responsibilities:Answer incoming calls and forward to the appropriate staff member if necessary and/or document all messages;Assist students with admission onboarding and next steps questions via phone and email;Assist with customer service departmental goals by supporting other employees and/or student workers when needed;Provide logistical support for event planning implementation and assessment when needed;Complete project tasks lists in a timely and precise manner;Process incoming and outgoing mail;Assist with data entry imaging and electronic filing utilizing proprietary databases;Pick up/deliver documents to UA Little Rock personnel on campus as needed;Perform other duties as assigned.Knowledge Skills and AbilitiesKnowledge and experience with office administration and reception;Knowledge and experience with databases spreadsheets and word processing;Ability to develop interpret and apply policies and procedures;Ability to communicate both orally and in writing;Ability to use customer service initiatives to clients and campus community;Independent worker and a team player;Excellent organizational skills;Ability to work a flexible schedule which may include some nights and weekends;Additional Information:Salary Information:$30773.00Required Documents to Apply:Cover Letter/Letter of Application List of three Professional References (name email business title) ResumeOptional Documents:Special Instructions to Applicants:Recruitment Contact Information:Kindle Holderby Leah Ford All application materials must be uploaded to the University of Arkansas System Career Site Please do not send to listed recruitment contact.Pre-employment Screening Requirements:Criminal Background Check Sex Offender RegistryThe University of Arkansas at Little Rock is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions there may also be a financial (credit) background check a Motor Vehicle Registry (MVR) check and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential non-discriminatory manner consistent with state and federal law.The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law including age race color national origin disability religion protected veteran status military service genetic information sex sexual orientation or pregnancy. Questions or concerns about the application of Title IX which prohibits discrimination on the basis of sex may be sent to the Universitys Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.Persons must have proof of legal authority to work in the United States on the first day of employment.All application information is subject to public disclosure under the Arkansas Freedom of Information Act.Constant Physical Activity:Balancing Crouching Feeling Grasping Hearing Kneeling Lifting Manipulate items with fingers including keyboarding Pulling Pushing Reaching Repetitive Motion Sitting Standing Talking WalkingFrequent Physical Activity:Manipulate items with fingers including keyboarding Sitting TalkingOccasional Physical Activity:LiftingBenefits Eligible:YesRequired Experience:Unclear Seniority Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Employment Type : Full-Time Experience: years Vacancy: 1