Customer Service Representative at High Plains Mental Health Center

Join our Team and Start Your Fulfilling Career Journey Today!APPLICATION DEADLINE: Friday December 26th 2025 at 7am CDT.Position: Customer Service RepresentativeLocation: Hays KansasPay: $17.61 per hour $325 sign-on bonusJob Type: Full-time (40 hr/wk) In-personSchedule: Tuesday-Friday: One 8-hr shift between 7:30am-6:00pm exact hours discussed during interview Mondays (alternating): 8:00am-5:00pm or 12:00pm-9:00pmWhy You Should Apply:If you are the kind of person who takes pride in helping others and enjoys keeping medical records & office workflows running smoothly you are exactly who were looking for! This role offers the opportunity to be the welcoming face of our office. Every day youll make a real difference by helping people feel cared for supported and understood.Were a team that looks out for each other celebrates small wins and believes in treating everyone with kindness patients and coworkers alike. Youll get the chance to learn new skills grow in your career and take pride in the work you do.Start your rewarding career journey with us and make a real difference in your community. APPLY TODAY!What Youll Do:Greet patients families and visitors professionally ensuring a welcoming and courteous experience.Manage incoming phone calls efficiently following office procedures to address inquiries.Assist with new patient processing including triaging to facilitate smooth onboarding.Coordinate scheduling for new patients rescheduling cancellations and backfilling appointments.Handle incoming and outgoing faxes mail and document-related tasks with accuracy.Prepare and distribute appointment-related correspondence including confirmations cancellations and no-show notices.Support patient processes by managing confirmation calls referrals registrations discharges and release of information forms.Maintain patient records in compliance with policies including scanning indexing and coordinating record requests with external agencies.Reconcile cash drawers and prepare daily deposits with precision.Build and maintain professional relationships with colleagues and patients.Why Join UsAt High Plains Mental Health Center were here for you not only for the individuals and communities we serve but for every member of our team. Our mission drives everything we do and that includes supporting our employees with the same compassion dedication and care we offer our clients.When you join us you become part of a purpose-driven organization where your work has a real impact. Youll provide critical mental health services to those who need them most while being part of a team that values your expertise supports your well-being and invests in your professional growth through continuous learning and career advancement opportunities.What We Offer:-Competitive Pay: $17.61 per hour-Comprehensive Benefits Package:Excellent Health Dental & Vision InsuranceLife InsurancePaid Time OffExtended Illness Time403(b) PlanKPERS Retirement PlanSupplemental BenefitsFlexible Spending Account7 Paid Holidays$325 Sign-On BonusAnd more!Submitting Your Application:If youre ready to take the next step in your career and make a difference in the future of mental health services we want to hear from you! APPLY TODAY!If you have any questions or need help with documentation please feel free to contact RequirementsEducation & Experience: A high school diploma or equivalent is required. Preferred qualificationwed love to see at least two years of experience as a secretary or receptionist paired with coursework in modern office practices to give you an edge.Tech Savvy: Comfortable with general office tools such as computers software applications printers scanners and phones.Interpersonal Skills: Demonstrate strong interpersonal skills particularly when working with individuals experiencing serious mental illness significant functional impairments or those at risk due to mental health challenges.Salary Description$17.61 per hourRequired Experience:Unclear Seniority Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Employment Type : Full Time Experience: years Vacancy: 1