Customer Service Representative Highland, VA at WeDriveU

WeDriveUis the leader in shared mobility solutions that connect communities campuses and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The companys 5500 team members operate 4000 vehicles across 55 U.S. locations providing safe reliable and sustainable options as part of a global family of brands serving more than 1 billionbus and rail passengers on four continents. Visit learn more about our company clients and career opportunities.The Customer Service Representative is a key part of our Customer Service principal core competencies required for success in this position include: a customer focus;the ability to analyze and solve problems; sales and customer retention skills; and an effective understanding and use oftechnology.Responsibilities:Responsible for acting as a liaison between the customer and the companyProvide a world class customer experience to both internal and external customers via phone/email/chatAssist customers with service requests changes cancelation and other queriesResolve customer service issues via phone/email/chatCapture detailed customer charter requests and provide an accurate quotationFollow-up with leads via phone/email/chatAssist customers with single call issue resolutionEnsure personal revenue goals and objectives are exceeded Directly contribute to department revenue goal attainmentOther duties as assignedQualifications:High School graduate or equivalent Customer service experience in a contact/call center environment required Excellent oral communication skills to respond and present professionally to callers and visitorsDemonstrated ability to effectively and diplomatically handle a wide range of demanding inquiries from a variety of internal and external sourcesStrong interpersonal skills and excellent written and oral communication skills requiredCritical thinking and problem-solving skills are also requiredExcellent oral and written communication skills with excellent interpersonal skillsComputer literacy preferably in word processing and spreadsheetsPrioritization organization coordination and time management skills to coordinate and prioritize multiple tasksPrior logistics/charter sales experience preferredTransportation industry experience a plusBilingual English/Spanish a plusWe OfferPhysical HealthExceptional Medical Dental Vision and Life Insurance benefitsFinancial HealthCompetitive compensation packages401(k) with 4% employer matchFinancial Wellness ToolCommuter BenefitsEmotional HealthEmployee Assistance Program (EAP)PTO for part-time and full-time positionsPaid holidaysPet & Legal InsurancePersonal DevelopmentOn-the-job training and skills developmentInternal transfer opportunities for career growth*Benefits vary by position and locationWeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds skills and perspectives of our workforce we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract retain and develop the best talent available.Required Experience:Unclear Seniority Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Employment Type : Hourly Experience: years Vacancy: 1