Customer Service Representative (Hybrid) at Stryker

Work Flexibility: HybridLocation: Within 2 hours driving distance from Wood Dale IL or Brookfield WIShift: Monday Friday 8:30 AM 5:00 PM CTWork Flexibility: Hybrid (onsite for training then onsite approx. 1x/month) overtime based on business needsWhat You Will Do:As a Customer Service Representative you will provide customer services relating to sales sales promotions installations and communications.Provide phone support for inquiries from sales and healthcare professionalsEngage interact and respond in a prompt accurate courteous and poised manner to encourage positive business relationships with internal and external customersProvide feedback and suggestions to improve service levels internal processes and customer support methodologySupport Sales Department by providing answers to questions generated by telephone e-mails and fax; research responses with salesKeep records of customer interactions and transactions recording details of inquiries complaints and comments as well as actions takenDetermine charges for product requests / usage collaborate with Accounts Receivable on invoice disputes/discrepancies take appropriate action required to resolve disputeMaintain customer pricing in systems of record including entering contracts as requiredImplement and support Quality initiatives throughout Customer Service workflowImplement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processesWhat you need:Required:High School Diploma or equivalentTwo (2) years relevant work experienceMinimum 50 WPM typing speedPreferred:Experience as account representative; ERP CRM SAP systemsHospital or medical field experience; medical terminology$20.08/hr. - $27.81/hr. salary plus bonus eligible benefits. Individual pay is based on skills experience and other relevant factors.Posted: December 2 2025Travel Percentage: 10%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race ethnicity color religion sex gender identity sexual orientation national origin disability or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.Required Experience:Unclear Seniority Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Employment Type : Full-Time Experience: years Vacancy: 1