Customer Service Representative II at TekWissen LLC

Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client is an international technology group with three core businesses: aerospace defense and security. It develops produces and markets engines and equipment for air and space defense electronics and security solutions. Position: Customer Service Representative II Duration: 6 Months Location: Van Nuys CA 91406 Work Type: Temporary Assignment Job Type: Onsite Shift Timings: 7:00 A.M - 3:30 P.M (M-F) Job Summary: Working in a fast-paced environment this position will be the point of contact for customer interaction and will be required to work with various departments to provide quality service and deliver orders on time. Duties: Responsible for sales cycle (quotation order entry process shipping docs invoicing follow up with the customer etc.) Answer customer inquiries in a timely manner; Maintain customer relations Remedy customer issues Communicate and coordinate with internal departments Act as backup for front desk (i.e. covering phones greeting visitors) Cold call customers Work with customers to understand and anticipate future needs. Has developed knowledge and skills through formal training or considerable work experience Entry level often for those with work experience in the skill area Works within established procedures with a moderate degree of supervision Identifies the problem and all relevant issues in straightforward situations assesses each using standard procedures and makes sound decisions Experience: 2-4 years Education: Requires a high school diploma or equivalent. TekWissen Group is an equal opportunity employer supporting workforce diversity. Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Employment Type : Full Time Experience: years Vacancy: 1