Customer Service Representative III at Systems Integration

Locations: Albuquerque NM; Jacksonville FL; Houston TXSystems Integration Inc. (SII) is a leading provider of Turnkey contact center infrastructure solutions and IT services. With decades of combined experience in IT and systems integration we have helped US Government agencies and commercial businesses elevate their customer satisfaction with our portfolio of solutions and services. SII is searching for Customer Service Representative to support a remote Government Program Management office. Join our team to discover a professional and rewarding career in an exciting fast-paced and growing government-contracting industry!Responsibilities:Knowledge of searching databasesKnowledge of resolving a wide variety of complex stakeholder issues.Knowledge of working on multiple projects simultaneously in a Contact Center environment.Knowledge of dealing with a variety of people from varying professional/administrative backgrounds. Ability to operate in a high-volume contact center.Ability to multitask and research information on multiple databases at the same time. Ability to enter data and talk to stakeholders at the same time. Ability to conceptualize scenarios and communicate it effectively to stakeholders.Ability to work independently and demonstrated ability to efficiently interpret research and analyze information from various sources.Ability to listen actively to complex information.Ability to provide on-the-job training to new CSRs.Ability to communicate effectively both orally and in writing.Ability to create ad-hoc reports upon demand utilizing available systems. Support weekly bi-weekly meetings with CSRAbility to utilize telephony systems CRM and other ticket tracker systems and Microsoft Office Suite. Qualifications:Must have High School Diploma or equivalent.Must have or had a recent Public Trust Clearance Read write speak and understand EnglishStrong written and verbal communication skills.Be computer-literate with Microsoft software such as Word Excel and Outlook5 years experience in providing courteous customer support via telephone email and the internet. Must be able to pass a federal background check that inlcudes a credit check. Required Experience:Unclear Seniority Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Employment Type : Full-Time Experience: years Vacancy: 1