Customer Service Representative at Jobot

We are a growing organization with operations in Fresno. We have a need for a Customer Service Representative to join our department with strong customer service skills in a high volume call environment.

This Jobot Job is hosted by: Beau Pennington
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Salary: $23 - $25 per hour

A bit about us:

We are a growing organization with operations in Fresno. We have a need for a Customer Service Representative to join our department with strong customer service skills in a high-volume call environment. The selected candidate will be organized, detail-oriented, and comfortable working in multiple systems while managing several tasks.

Why join us?

• Reports to the Customer Service Manager
• Will be working on a team with 4 other Customer Service Representatives
• Primary focus is customer support, order entry, and case management
• Full benefits offered
• Stock options
• Paid vacation

Job Details

Job Details:

Are you a seasoned customer service professional brimming with enthusiasm and a knack for problem-solving? Our company is looking for a dedicated Permanent Customer Service Representative to join our dynamic team. This position requires a candidate with a strong customer service background, excellent communication skills, and a thorough understanding of CRM platforms. The successful candidate will be responsible for handling incoming customer inquiries, processing orders, and providing product support, among other duties.

Responsibilities:

• Professionally handle incoming customer phone calls and emails.
• Accurately and efficiently process verbal, emailed, and EDI purchase orders.
• Verify and update customer shipping and account information.
• Provide product support and troubleshooting assistance.
• Identify opportunities to up-sell or cross-sell products, highlighting promotions and specials.
• Assist customers with order discrepancies, shipping errors, or product-related questions.
• Interface with internal departments (purchasing, production, engineering, shipping) to address customer needs.
• Collaborate with field sales personnel to support customer accounts.
• Enter and manage customer data in JDE, Salesforce, or other CRM platforms.
• Run and review backorder reports to ensure timely shipment or resolution.
• Maintain clear and accurate documentation of customer interactions, orders, troubleshooting steps, and resolutions.
• Provide training to co-workers on product knowledge and procedures.
• Adhere to ISO standards and company policies.
• Perform additional duties as assigned.

Qualifications:

• Minimum of 5+ years of experience in a customer service role.
• Proven experience with CRM platforms such as JDE or Salesforce.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks simultaneously and prioritize effectively.
• Strong problem-solving skills and attention to detail.
• Knowledge of ISO standards and adherence to company policies.
• Ability to work collaboratively with various internal departments and field sales personnel.
• Proven track record of providing excellent customer service and achieving customer satisfaction.
• Ability to identify opportunities for up-selling or cross-selling products.
• Experience in training co-workers on product knowledge and procedures is a plus.
• High school diploma or equivalent required; a degree in a related field is preferred.

If you are a customer service superstar with a passion for helping others and a desire to be part of a dynamic team, we want to hear from you! Apply today and take the next step in your career journey.

Interested in hearing more? Easy Apply now by clicking the "Apply" button.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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