Customer Service Representative at MCKESSON

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

The Customer Service Representative is the p oint of contact for customer queries and resolution. Provides customer services relating to sales, sales promot i ons, installations and communications. Ensures that good customer relations and seamless turnaround in problem resolution are maintained and customer claims, product orders and complaints are resolved fairly, effectively and in accordance with the consumer laws. May answer questions and provide prompt information related to potential concerns. Develops organization-wide initiatives to proactively inform and educate customers.

Schedule: Work schedule anytime: Monday through Friday, 7:00am - 9:00pm Central, according to business needs. (Schedules rotate every 6-months through a performance driven bid)

Standard hours for training: Monday through Friday, 8 : 3 0am - 5: 00 pm, Central, according to business needs.

This is an IN-OFFICE position working under a remote setting until further notice

Key Responsibilities

• Accept inbound calls and handle customer requests with professional phone etiquette

• Enter all calls in the Call Tracking System with accurate , well documented call notes

• Self-starter who display a positive attitude, strong work ethic, and excellent attendance

• Place direct, drop ship and remote enhanced delivery orders

• Assist customers with system navigation

• Ability to contribute effectively and consistently within a team while displaying McKesson I.C.A.R.E. principles

• Process credit research and document retrieval requests

• Meet all departmental goals including schedule adherence, attendance, and quality monitoring

• Communicate effectively with internal and external customers to provide first call resolution and de-escalate customer concerns

• Work with multiple systems, up to 3 monitor , and multitask in a fast paced environment

• Strong computer skills to include terminology, function, and navigation

Minimum Requirement

Typically requires 1+ years of related experience.

Education

H.S. diploma or equivalent

Critical Skills

• Entire MS Office Suite (Excel, Word, Outlook, Power Point, Teams, etc.)

• Detailed knowledge of systems: SAP, Verint, Cisco Finesse, Salesforce, WorkDay

• Be organized and detail oriented

• Advanced problem solving and root cause analysis

• Pay differential for bilingual, fluent, Spanish speaking individuals

Preferred Requirement

• Success in a work from home environment preferred

• Previous call center experience preferred

• Pharmacy Tech experience preferred

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: .

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

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