Customer Service Representative at MCKESSON

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

This position consist of answering inbound calls/ emails from existing Health Mart Atlas members which can result in providing an answer at that moment, additional research within the internal systems or triaging with other departments regarding PBM contracts or payments. It will also require outbound calls to current customers to follow up on open issues, returning voicemails left for the department and partaking in call campaigns. Representatives are expected to provide timely and accurate responses and call notes to inquiries and efficient resolution to issues. This position requires excellent communication, customer service, time management and follow-up skills.

Compensation: Target salary for this role is between $20 and $21 per hour based on qualifications and location.

Location: Candidates must live within 50 miles of our Columbus, OH or Las, Colinas, TX location.

For Candidates in Texas: This position offers the possibility of a hybrid work arrangement based on recent updates to our in-office/work from home model. The selected candidate may be expected to work on site at our Las Colinas office a minimum of two (2) days per week, with the remaining days worked remotely. Specific in office days may be designated according to team needs and business priorities.

Key Responsibilities

• Answering inbound calls and email requests from existing Health Mart Atlas pharmacies regarding Managed Care needs such as adjudication issues, payment research, contract solicitations and reimbursement issues.

• Outbound calls to follow up on open issues that required additional research by the representative, another department or the PBM. This could also include returning voicemails or a call campaign.

• Works with cross-functional teams to ensure value proposition is clearly identified and communicated with members including contract updates, industry news and trends

• Once tenured in role, serve as a dedicated representative to assigned chains or buying groups

Minimum Requirement

Typically requires 3+ years of related experience.

Education

High School Diploma or Equivalent

Critical Skills

• 3+ years Customer Service call center environment experience required

• Pharmacy operation (pharmacy technician) and/or managed care experience/knowledge preferred

Additional Knowledge & Skills

• Effectively manage customer expectations in terms of service and issue resolution

• Maintain knowledge of pharmaceutical industry products, trends, and processes

• Effectively communicate marketing intelligence to Business Development, Marketing, or appropriate department

Working Conditions

Environment (Office, warehouse, etc.)

• General office environment.

Physical Requirements (Lifting, standing, etc.)

• General office demands

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: .

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation please contact us by sending an email to .

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