Customer Service Representative at MI Windows and Doors

Job Description

Customer Service Representative

PGT Innovations (Part of MITER Brands)

📍 Orlando, FL | Onsite
🗓️ Monday–Friday, 8:00 – 5:00
💰 Hourly Pay: $ – $ (based on experience)

Role Purpose

The Customer Service Representative plays a key role in delivering an exceptional customer experience by resolving warranty and service inquiries, coordinating solutions, and ensuring clear, timely communication from first contact through resolution.

In this role, you will work directly with builders, contractors, and homeowners while partnering internally with service, sales, and operations teams to drive efficient outcomes and high customer satisfaction.

🏢 About MITER Brands

MITER Brands is one of the nation’s leading manufacturers of vinyl windows and patio doors, with trusted brands including Milgard, MI Windows & Doors, and PGT Innovations. With manufacturing facilities across the , we are committed to innovation, quality, and delivering exceptional service for our customers and team members.

Key Responsibilities

Serve as the primary point of contact for assigned customer accounts, providing information and resolving warranty and non-warranty issues

Answer inbound calls and respond to customer inquiries accurately and professionally

Process warranty claims and service requests in a timely manner

Act as a liaison between internal and external stakeholders (field service, sales, plant management, engineering) to resolve order or service issues

Coordinate and schedule service activities, ensuring timely follow-up and resolution

Process payment transactions with a high level of accuracy and confidentiality

Expedite special requests to meet customer timelines and expectations

Maintain a positive, flexible approach when handling challenging situations or customer demands

Perform administrative and clerical duties as needed

Core Skills (Required)

Customer Communication: Strong phone presence with excellent listening and communication skills

Problem Solving: Ability to assess issues and determine appropriate next steps

Organization & Accuracy: Detail-oriented with strong follow-through

Time Management: Ability to handle multiple priorities in a fast-paced environment

Scheduling & Coordination: Experience managing appointments and service timelines

Collaboration: Ability to partner effectively across teams

Professional Judgment: Ability to handle sensitive information with discretion

Qualifications

High school diploma or equivalent required

2–3 years of previous customer service, scheduling, or dispatch experience preferred

Ability to manage a multi-line phone system

Strong attention to detail and organizational skills

Proficiency in Microsoft Word and Excel

Experience in manufacturing, construction, or service-related industries is a plus

Experience with windows, building materials, or warranty processes is helpful but not required

What Success Looks Like

Customer inquiries are resolved accurately and within expected timelines

Warranty claims and service requests are handled efficiently

Customers feel informed, supported, and satisfied throughout the process

Internal teams receive complete and timely information

Service commitments and quality standards are consistently met

Work Environment

High-volume phone and email communication

Fast-paced, customer-focused environment

Cross-functional collaboration with Field Service, Sales, and Operations teams

Why Join PGT (MITER Brands)?

Stable Monday–Friday schedule

Competitive hourly pay

Opportunity to work with a well-established and growing company

Supportive, team-oriented culture

Clear career growth opportunities (Senior CSR, Dispatch/Operations, Inside Sales)

Hands-on training and development

A role where your work directly impacts customer experience and business success

Ready to Apply?

If you’re a detail-oriented, customer-focused professional who thrives in a fast-paced environment, we encourage you to apply and grow your career with PGT Innovations and MITER Brands.

What We Offer

At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals.

We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance.

Health & Wellness

Three comprehensive medical plan options

Prescription drug coverage

Dental insurance

Vision insurance

Teladoc virtual healthcare services

Employee Assistance Program (EAP)

Annual Wellness Clinic

Financial Protection

Company-paid Life Insurance

Voluntary Life Insurance

Company-paid Short-Term Disability

Company-paid Long-Term Disability

Supplemental Hospital Indemnity Insurance

Critical Illness Insurance

Accident Insurance

Additional Benefits

Paid Time Off (PTO) and paid holidays

401(k) retirement plan with company match

Tuition Reimbursement Program

Legal Insurance

Identity Theft Protection

Pet Insurance

Team Member Discount Program

MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law.

Work Authorization and Sponsorship Disclosure:

The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.

Customer Service Representative at MI Windows and Doors

JOB DESCRIPTION

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