Customer Service Representative at Moments Hospice

Customer Service RepresentativeLocation: Lakewood NJ OfficeSchedule:MondayThursday 9:00 AM 5:00 PMFriday 9:00 AM 1:00 PMAbout Moments HospiceMoments Hospice is a fast-growing hospice organization dedicated to providing compassionate care comfort and support to patients and their families. We recognize that every moment matters and we aim to make each one meaningful dignified and peaceful.Position OverviewThe Customer Service Representative plays a key role in supporting the daily operations of our Lakewood office. This role is the primary point of contact for callers families facility partners and team members - ensuring communication is smooth timely and professional. The ideal candidate is warm organized detail-oriented and thrives in a fast-paced environment.ResponsibilitiesServe as first point of contact for incoming calls and office inquiriesAssist families facilities and internal staff with requests or routing communication appropriatelyMaintain a professional friendly and supportive tone in all interactionsHandle scheduling requests and help coordinate communication across clinical teamsInput update and track information in internal systems and databasesManage and distribute messages to the appropriate departmentsSupport administrative projects and office needs as assignedMaintain confidentiality and professionalism at all timesQualificationsPrior customer service or administrative experience preferred (healthcare or hospice a plus)Strong communication and phone etiquette skillsAbility to multitask and stay organized in a fast-moving environmentProficient with basic computer systems and willing to learn new softwareCompassionate patient and team-oriented mindsetWhat We OfferOpportunity to be part of a mission-driven growing hospice organizationSupportive team cultureRoom for growth and expanded responsibility over timeMeaningful work that impacts patients and families every dayRequired Experience:Unclear Seniority Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Employment Type : Full-Time Experience: years Vacancy: 1