Customer Service Representative (Napa) at Alkar Human Resources

Clerical Temp to HireDuties:Demonstrate a strong understanding of the various services offered by the company across residential commercial and industrial sectors including customer-related databases.Serve as the main point of contact to address and resolve customer inquiries complaints and order requests promptly accurately and professionally.Conduct follow-up calls with customers to ensure their inquiries complaints and orders are handled thoroughly leading to customer satisfaction.Inform both current and potential customers about the full range of services provided by the company.Create and maintain up-to-date and accurate customer profile records for all residential and commercial interactions.Analyze daily CSR activity reports and spreadsheets to identify potential errors in customer accounts and billing ensuring corrections are made before any impact on the customer.Consistently meet daily accuracy targets while managing a high volume of 60-120 inbound calls along with handling multiple tasks each day.Assist walk-in customers at the front counter process payments and address service requests following CSC standards including handling all daily A/R spreadsheets and documentation.Maintain a knowledgeable positive and professional demeanor that inspires customer confidence and reflects the companys desired image.25.00Qualifications High school diploma1 year of related work historyRequired Experience:Unclear Seniority Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Employment Type : Temp Experience: years Vacancy: 1