Customer Service Representative at One80 Intermediaries

As a Customer Service Representative you will serve as a key point of contact for our customers acting as a liaison providing product and service information and resolving issues with professionalism and efficiency. The ideal candidate is genuinely passionate about helping people thrives in a fast-paced environment and brings empathy patience and strong communication skills to every interaction. Youll play a vital role in ensuring our customers receive exceptional service by responding to inquiries addressing concerns and supporting their insurance needs with accuracy and care. If you enjoy problem-solving can think on your feet and are committed to delivering a great customer experience wed love to meet you.Your Impact:Handle incoming customer calls with professionalism and efficiencyAssist customers with policy details claims inquiries and billing or premium-related questionsReview policy coverage to determine eligibility and respond appropriatelyCompare policy information and clarify misunderstandings to ensure accurate communicationProvide information on insurance products process coverage requests and manage account cancellationsSupport customers with complaint resolution while maintaining a high level of serviceSuccessful Candidates Will Have: High school diploma required; Associate Degree or higher preferredMinimum of 2 years of customer service experience in a high-volume call centerStrong attention to detail and ability to follow procedures preciselyProficiency in Microsoft Word and ExcelOne80 Intermediaries is part of Arrowhead Intermediaries a global insurance distribution platform that offers deep specialization scale and innovation across wholesale brokerage program administration and specialty insurance. With more than 7000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024 our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem.For more information please visit Pay Range:$18.00 - $18.00 HourlyThe pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required geography and/or budget for this role.One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race color religion sex sexual orientation gender identity national origin disability Veteran status or other legally protected characteristics.Learn more about working at One80 Intermediaries by visiting our careers page: information submitted by California applicants in response to a job posting is subject to One80sCalifornia Job Applicant Privacy Notice .Required Experience:Unclear Seniority Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Employment Type : Part-Time Experience: years Vacancy: 1 Hourly Salary Salary: 18 - 18