Customer Service Representative - Order Entry at Manpower San Diego

Job Title: Customer Service Representative Invoice Specialist. Order Entry (Temporary)

Location: San Diego, CA 92121 (Onsite)

Schedule: Monday Friday, 8:00 a.m. 4:30 p.m.

Duration: 3 months, with possible extension based on performance and business need

Pay: $23.00 $26.00 per hour (depending on experience)

Position Overview

A growing medical device organization is seeking a temporary Customer Service Representative Invoice Specialist to support order processing, invoicing, and EDI-related functions. 

This position plays a key role in ensuring accurate order entry, invoice management, and customer communication while supporting EDI customer setup and processing. 

The ideal candidate will have strong attention to detail, excellent communication skills, and experience working with EDI platforms.

Key Responsibilities

     Process and invoice orders through the ERP system and manage them through completion

     Process incoming EDI orders and assist with the setup of new EDI customers

     Ensure all orders are entered accurately and processed in a timely manner

     Verify order details including product description, quantity, price, and order identification numbers

     Provide shipping notifications and order updates to customers

     Respond to customer inquiries via phone and email

     Support sales teams by handling incoming sales support calls

     Perform general order entry tasks regardless of order source

     Manage and respond to customer service email requests

     Generate add-on sales when appropriate

     Process QA replacement requests in a timely manner

     Prepare and complete daily, weekly, monthly, and quarterly sales reports

Qualifications

     Associates degree or at least 3 years of related experience in customer service, order processing, or data entry preferred

     12 years of EDI experience strongly preferred

     Experience with EDI platforms such as SPS Commerce or TrueCommerce preferred

     Experience in the medical device, healthcare, or related industry is a plus

Required Skills

     Advanced proficiency with Microsoft Office applications including Excel, Word, and Outlook

     Strong attention to detail and organizational skills

     Excellent verbal and written communication skills

     Ability to manage multiple priorities and work effectively with direction from multiple stakeholders

     Strong problem-solving skills and the ability to work through complex or non-standard situations

     Ability to adapt and communicate effectively with individuals from diverse professional and cultural backgrounds

     Reliable, self-motivated, and able to work independently in a fast-paced environment

     Flexibility to adjust schedules when business needs require

Work Environment

This role is fully onsite at the San Diego, CA location and requires consistent collaboration with internal teams and customers to ensure smooth order processing and customer support.