Customer Service Representative Part Time at Ace Handyman Services Collin County

Benefits:Flexible scheduleOpportunity for advancementTraining & developmentCustomer Service RepresentativeLocation: Ace Handyman Services of North Dallas(A Division of Ace Hardware Independently Owned & Operated Franchise)About the RoleAce Handyman Services of North Dallas is one of the fastest-growing home repair maintenance and improvement companies in the area. Were looking for a dynamic and customer-focused professional to join our team as a Customer Service Representative.This part-time position plays a key role in both customer experience and brand engagement. This person will serve as a point of contact for our clients while also managing our local digital marketing and social media presence. Youll work closely with our craftsmen office team and Operations Director to ensure smooth operations outstanding customer satisfaction and growth across all service lines.Compensation & BenefitsCompetitive payAdvancement & professional growth opportunitiesRegular performance and pay reviewsSupportive team-oriented cultureKey ResponsibilitiesCustomer Service & OperationsServe as the first point of contact for incoming customer inquiries via phone email and web requests.Provide accurate job information service education and estimates; close sales over the phone.Schedule and dispatch craftsmen using company CRM and scheduling systems.Manage daily and weekly work schedules ensuring optimal efficiency and customer satisfaction.Conduct post-service follow-up calls to ensure quality and resolve concerns.Accurately enter and maintain customer and job data in the CRM platform.Collaborate with the office team and craftsmen to ensure seamless handoffs from scheduling to job completion.Support light administrative tasks such as filing invoicing and materials coordination.Sales & Customer GrowthWork toward individual and team sales goals.Proactively engage existing customers for repeat and referral business.Educate clients on promotions seasonal services and membership programs.Participate in community events and local partnerships to support brand awareness and customer acquisition.Qualifications35 years of experience in customer service scheduling or inside sales.Strong written and verbal communication skills; professional phone presence.Tech-savvy with proficiency in Microsoft Office Teams and CRM systems (ServiceTitan experience is a plus).Basic understanding of digital marketing social media management or content creation.Excellent organizational and multitasking skills with strong attention to detail.Positive self-motivated and collaborative team player.Reliable transportation and valid drivers license required.Preferred SkillsExperience in small business home services or franchise environments.Comfortable with multi-taskingCustomer serviceScheduling Compensation: $18.00 - $23.00 per hour The 800 Craftsmen who represent our Brandare the heart and soul of our turn-key white-glove home repair maintenance and improvement are skilled and experienced in many trades but their professionalism and attention to detail is what sets them apart from others who work in the industry. Most of the projects completed are for Repeat and Referral Customersfolks truly appreciate our high level of service and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven winning TEAM please apply to the position(s) available by selecting Show Me All Jobs above.Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directlyto the franchise owner and all hiring decisions will be made by the management of that franchise. All inquiries about employment atthis franchise should be made directly to the franchise owner and not to Ace Handyman Services Corporate.Required Experience:Unclear Seniority Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Employment Type : Part-Time Experience: years Vacancy: 1 Hourly Salary Salary: 18 - 23