Sr. Customer Assistance Representative Del Rio at Enterprise

OverviewEnterprise Mobility operates the Enterprise Rent-A-Car National Car Rental and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the worlds best and most trusted mobility company.The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers primarily face-to-face supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support service customers and act as a rental back-up in a large home city branch or airport location.This position pays $16 / hour and is located at 2121 N Bedell Ave Del Rio TX 78840.We offer a robust Benefits Package including but not limited to:Paid time offEmployee discountRetirement savings planExtended Health Benefits (Medical Prescription Drug Dental and Vision)Life InsuranceTraining and developmentSchedule available is:Monday: 8:00am to 5:30pmTuesday: 8:00am to 5:30pmWednesday: 8:00am to 5:30pmThursday: 8:00am to 5:30pm Friday: 8:00am to 5:30pm Saturday: 9:00am to 12:00pm (rotating)Sunday: 9:00am to 12:00pm (rotating)Enterprise Mobilityis a leading provider of mobility solutions owning andoperatingtheEnterprise Rent-A-CarNational Car RentalandAlamo Rent A Carbrands through its integrated global network ofindependent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rentalcarsharing truck rental fleet management retail car sales as well as travel management and other transportation services to make travel easier and more convenient for customers.Privately held by the Taylor family of St. Louis Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles andaccounted fornearly$38 billionin revenuethrough a network of more than9500 fully-staffedneighborhood and airport rental locations in more than 90 countries and territories.ResponsibilitiesWe are hiring now for immediate openings. Responsibilities include:Takeincoming calls- reservations rate quotes general questions and answers provide information and resolution for customers other branches insurance companies dealerships repair shops and other vendorsManage outgoing calls forcallback management A/Rs and miscellaneous calls as assignedProvide a high level of customer service by assisting customers and assessing their rental needs in person and over the phoneMeet and greet customers in a friendly and timely mannerProvide directions and general assistanceAssist to assess condition of rental upon returnProcess returns check-ins and exit kiosk transactionsEffectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as neededUnderstand and communicate rental terms and conditions vehicle features and other servicesMay sell optional protection products upgrades fuel options and other additional equipmentResponsible for notifying Management of any known vehicle problems and any required vehicle maintenanceClean vehicle interior and exterior by hand or by operating washing equipment when neededPerform various administrative and basic accounting functions such as: research and billing support tasks accounts receivables transfer and key logs run miscellaneous reports supply maintenance process customer billingPerform miscellaneous and backup duties job-related duties as assignedEqual Opportunity Employer/Disability/VeteransQualificationsMust be at least 18 years oldHigh School Diploma or G.E.D. requiredMust have a minimum of 1 years of customer service or sales experience in retail guest services or hospitalityMust have a valid driver licensewithno more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.No drug or alcohol-related convictions on driving record in the past 5 yearsMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.Required Experience:Senior IC Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Employment Type : Full-Time Experience: years Vacancy: 1