Customer Service Representative at Rio Tinto

Customer Service RepresentativeSupporting our key clients in North and South AmericaExplore an exciting career with a global companyExposure to one of the key products in Rio TintoRole based in Chicago IllinoisFor Illinois-based roles the expected salary range is USD 70000 - 82500About the roleFinding better ways to provide the materials the world needs.We are looking for aCustomer Service Representativeto handle the full spectrum of Contact to Cash Order processes (using ERP systems SAP) such as the preparation of orders shipping documents invoicing rebates and complaints.Reporting to the Customer Service Team Supervisor you will:Create sales contracts and sales orders in SAP in an accurate and timely matterCoordinate with the Supply Chain team on plant/stock point inventory levels and any issues related to shipping.Create delivery requests coordinate physical delivery for the logistics team and provide customers with delivery notifications.Effectively communicate with various internal and external customers in Americas and globally.Understanding customers requirements and RT order process and establishing a win-win outcome to ensure smooth delivery of products to provide excellent services to customers and distributors.Be involved in Business Improvement projects as they come upWhat youll bringA commitment to the safety of yourself and your teamDegree in Business /Logistics/Supply Chain preferred with relevant years customer service experienceExperience with SAPProficiency in Microsoft Word Excel and OutlookExceptional written and verbal communication skillsAbility to adapt to change quickly and easilyProficiency in Spanish is considered an advantage as it supports communication with international clients and partners.What we offerBe recognised for your contribution your thinking and your hard work and go home knowing youve helped the world progress.A work environment where safety is always the number one priorityA competitive salary package with annual cash incentive awards for eligible employeesCareer development & education assistance to further your ambitionsAccess top tier family-friendly health and medical programs and pension planWellbeing benefitsGenerous Rio Tinto employee share programEmployee Assistance ProgramOngoing individual wellbeing support for you and your family for personal and professional matterLeave for all of lifes reasons (vacation/annual paid parental sick leave)About Rio TintoRio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore copper aluminium critical minerals and other materials needed for the global energy transition and for people communities and nations to thrive.We have been mining for 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental social and governance standards. But we cant do it on our own so were focused on creating partnerships to solve problems create win-win situations and meet opportunities.Respect and InclusionRio Tinto is committed to equal employment opportunity. All qualified applicants will be considered without regard to race color sex age religion national origin disability or any other characteristic protected by federal state or local law.We are committed to an inclusive environment where people feel safe respected and valued. We want our people to feel that all voices are heard and that a variety of perspectives are not only welcome but are essential to our success. We treat all our people fairly and with dignity.Rio Tinto participates in E- Verify to confirm work authorization. Please visit for more information.Required Experience:Unclear Seniority Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 70000 - 82500