Customer Service Representative at Sanford Health

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. Were proud to offer many development and advancement opportunities to our nearly 50000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.Work Shift:8 Hours - Day Shifts (United States of America)Scheduled Weekly Hours:40Salary Range: $16.00 - $25.50Union Position: NoDepartment DetailsSummaryThe Representative of the Sanford Health will provide effective and efficient handling of phone calls from or to Sanford Health members providers and colleagues ensuring a positive experience for all members in a fun and fast-paced atmosphere.Job DescriptionQuickly assess the level of complexity of cases and provide resolution or facilitate escalation of phone call inquiries. Provides positive consistent customer experiences by striving for excellence in understanding and resolving specific requests while showing patience empathy compassion and sincerity. Responds to customer questions via inbound and outbound telephone calls and written with other Sanford Health departments as needed to coordinate on inquiries requiring in depth research to ensure customer satisfaction regarding member and provider questions. Thoroughly documents interaction for accurate tracking and analysis. Promote the usage of self-service to callers as appropriate. Provide end-user support including navigational questions basic system issue resolution (e.g. self-service) and escalation as applicable. Highlight opportunities to address common inquiries through existing or new self-service functionalities. Identify opportunities to address common inquiries through improved knowledge management system content and improved methodologies. Ensure compliance with all corporate data administration rules data security standards as well as Sanford Health policies and procedures. Follow all Customer Service policies processes and guidelines. Ability to deliver high quality customer service consistently in a professional manner. Ability to follow strict policy guidelines. Ability to deal effectively with dissatisfied customers. Strong communication skills. Flexibility to accommodate staff scheduling changes. Strong customer service focus. Strong interpersonal and listening skills. Ability to handle multiple customer requests in a timely manner. Attention to detail (particularly with entering data). Ability to follow standard operating procedures. Must have a positive attitude the ability to learn quickly and adapt easily to change. Ability to follow standard operating procedures.QualificationsHigh school diploma or equivalent preferred; bachelors degree is preferred. Minimum of one year experience in providing customer service. General computer skills including the ability to use the range of Microsoft products (MS Office Outlook/Exchange). General organizational and proficient problem solving skills. Sanford is an EEO/AA Employer M/F/Disability/Vet.If you are an individual with a disability and would like to request an accommodation for help with your online application please call 1- or send an email to Required Experience:Unclear Seniority Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 16 - 25