Customer Service Representative at Staffmark Group

Are you on the hunt for a new job? Let Staffmark make it easier for you! As one of the nation's top staffing agencies, we have decades of experience connecting job seekers with the right opportunities that align with their goals. We're committed to helping you develop your career. Right now, we're hiring an entry-level Customer Service Representative in Geneseo, NY.Schedule: Training schedule: Monday-Thursday, 8:00am-5:00pm, and Friday, 8:00am-4:30pm. After training, employees move to a flexible schedule: Monday-Thursday, 8:00am-9:00pm, and Friday, 8:00am-7:00pm, with one required evening shift until 9:00pm per week.Pay: $17.20/hr.Key Responsibilities: Contact debtors to inform them of account delinquencies and discuss repayment or resolution options. Conduct skip-tracing to locate debtor contact and employment information. Handle incoming and outgoing collection calls, negotiate payment arrangements, and document all interactions. Follow detailed scripts, procedures, and all Federal/State laws and company policies. Gather and verify information for accounts involving wage garnishments, litigation, or other special circumstances. Maintain accurate records and coordinate with supervisors on complex or escalated accounts.Qualifications: High school diploma or GED required; at least 1 year of collections experience preferred. Strong communication, organizational, and customer service skills. Proficient in typing and using computer systems and office software. Detail-oriented with the ability to follow strict procedures and regulations. Able to work independently and maintain professionalism Bilingual is a plusStaffmark Employee BenefitsMedical, Dental, and Vision Insurance | Life Insurance | Short-term Disability | 401k Plans | Weekly Pay | Referral Bonus Potential | Employee Discount ProgramsIf you're still reading this ad, you must be interested! Hit the "Apply Now" button to start our easy application process. You can even complete it with your phone! The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee. After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About UsAt Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.