Customer Service Representative at Teledyne Technologies

Be visionaryTeledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense factory automation air and water quality environmental monitoring electronics design and development oceanographic research deepwater oil and gas exploration and production medical imaging and pharmaceutical research.We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.Job DescriptionJob Summary:The Customer Service Representative (CSR) will be part of the Customer Service team in Hudson NH. This position will support the Sales Operations Repair and Warranty departments for both the Raymarine and FLIR Maritime brands. This is a key customer facing position in the organization and requires efficient co-ordination between both FLIR account and end customers. The CSR will work directly with key stakeholders to process and coordinate all Americas orders. This position is required to be on-site.Primary Duties & Responsibilities:Fields incoming internal and external inquiries for B2B and B2C stakeholders both in terms of phone calls emails and CRM ticketsOpens and updates work orders in SAP as directed prepares work orders for quotes and processing and updates relevant internal and external stakeholders throughout the processAssists leadership in staying on top of WIP to ensure that they are closed in a timely fashionDaily problem solving and critical thinking e.g. correcting errors in SAP reviewing workflows and processes etc.Liaise with internal stakeholders to report weekly updates on turnaround times and product availability lead times and shortagesRegular review and fulfillment of order backlogReview customer orders and devise creative solutions during periods of supply constraintsMaintaining improving and enhancing procedures and work instructions from the front-line perspectiveWork with Teledynes Global Trade Compliance group to ensure both import and export of orders are properly documented and processed Job Qualifications:Previous customer service experience preferably in the technology sector or at a large corporationStrong Enterprise Resource Planning (ERP) system experience preferably SAPWell versed in other computer applications and environments e.g. Windows Microsoft Office web-based CRMs KMS etc. We need someone who is computer savvy and can navigate new processes and programs with easeA self-starter who shows up every day with an ethical analytical creative and independent spirit; A team player is critical to this roleSolid communicator verbal and writtenApplicants must be either a U.S. citizen U.S. national legal permanent resident asylee refugee or must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws regulations rules and regulatory orders. Our reputation for honesty integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other characteristic or non-merit based factor made unlawful by federal state or local laws. Required Experience:Unclear Seniority Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Employment Type : Full-Time Experience: years Vacancy: 1