Customer Service Representative at Veolia Environnement SA

Job SummaryThis position will create orders from Purchase Orders and orders relative to Contracts via email and Salesforce including problem resolution. All orders are processed in SAP.Key CharacteristicsStrong customer serviceAttention to detail and effective organizational skillsAbility to manage and track multiple activitiesAbility to learn and apply policies and procedures to daily workEffective communication skillsProfessional interaction and collaboration with internal and external customersSense of urgencyDuties & ResponsibilitiesProcess orders received via Salesforce review that information provided is correct and complete. Communicate with teams of any pending issues.Review purchase orders to ensure compliance with policies and procedures.Review all online orders remove blocks and make sure the order is created correctly.For vendor items create material numbers in SAP.Partner with plants and sourcing team for inventory status as needed.Accountable for all order management of orders entered including providing updates and tracking information to customers and relevant colleagues.Identify opportunities to improve efficiency and productivity.Other projects as assigned. Qualifications : Knowledge Skills & AbilitiesProblem-solving abilityAbility to work under pressure in a fast-paced environmentStrong analytical organizational and time management skillsStrong interpersonal skillsStrong verbal and written communication skillsStrategic thinker and results-orientedTeam playerEducation & ExperienceRequired:2 years order entry and order management experience3 years Customer Service experience2 years SAP experience or equivalent ERP systemPreferred: Proficiency in Google Docs/Sheets and the ability to learn company and company specific computer applications.1 year of Salesforce experienceWorking ConditionsHybrid with 3 days/week in the office with Wednesday mandatoryFull time in office is possible if preferred by employeeRare travel possibleAdditional Information : At Veolia we realize diverse teams make smarter decisions deliver better results and build strongercommunities. Were an organization that champions diversity and inclusion at every rung of the ladderand are proud to be an equal opportunity workplace. Because our people are our greatest assets wealso offer competitive compensation and benefits that include: Compensation - The salary range is tied to the market for similarly benchmarked roles.  The range isnot an absolute but a guide and offers will be based on the individual candidates knowledge skillsexperience and market conditions as well as internal peer equity.  Depending upon all the precedingconsiderations for the final selected individual candidate the offer may be lower or higher than thestated range:  Medical Dental & Vision Insurance Starting Day 1! Life Insurance Paid Time Off Paid Holidays Parental Leave 401(k) Plan - 3% default contribution plus matching! Flexible Spending & Health Saving Accounts AD&D Insurance Disability Insurance Tuition ReimbursementDisclaimer: The salary other compensation and benefits information is accurate as of the date of thisposting. The Company reserves the right to modify this information at any time subject to applicablelaw.****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will notsponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity****Veolia does not accept unsolicited resumes from external recruiting firms. All vendors must have acurrent and fully executed MSA on file before submitting candidates. Any unsolicited resumes andcandidate profiles will be deemed the property of VWTS and no fee will be due.As an inclusive company Veolia is committed to diversity and gives equal consideration to all applications without discrimination.Remote Work : NoEmployment Type : Full-time Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Department / Functional Area: Customer Service Experience: years Vacancy: 1