Customer Service Representative at Waste Connections

Waste Connections is looking for a Customer Service Representative for our location in Orlando FL. This position is very similar to a call center type position where you will handle inbound calls from our customers.The Customer Service Representative (CSR) fields calls from Customers and works to resolve problems they raise concerning service or billing. A successful CSR must understand the Waste Connections business so they can resolve various types of customer issues. Customer Service Representatives must show empathy or sensitivity to the customer regarding the issue at hand. A typical work schedule is Monday Friday 8:30am 5pm with the occasional Saturday. Average workweek is 42.5 Hours. Full benefits offered the 1st of the month following 60 days of employment.Responsibilities:Follow the company phone scripting on all callsWork in a fast paced cooperative high call volume environmentWork in conjunction with other departments to resolve customer disputes and issuesInteract with customers and records interaction information into computerTalk with customers by phone or in person and receives orders for installation turn on discontinuance or change in serviceDetermines charges for service requested collects deposits prepares change of address records and issues discontinuance ordersAdjust complaints concerning billing or service rendered referring complaintsDeliver services to customers in a manner that promotes goodwill. Interact with customers and Waste Connections employees to determine service requirements resolve problems or complaints and seeks cost-effective safe environmentally sound solutions to service issuesComplete additional tasks as assigned by managementTraining all new employees and temps when necessaryComplete any company assigned training programsPromote Waste Connections standard operating procedures which assure efficient environmentally correct and safe workplace practicesWorking Conditions:Work environment is an office setting. Areas are clean ventilated and well lite. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone headset and computerCSR call areas can be noisy and work may be repetitious and stressful with little time in between calls while still providing excellent service. Some calls are evaluated to ensure high standards Also long periods spent sitting typing or looking at a computer screen are common.Ideal Candidates Will Have:Candidates must have a minimum of 2 year of Call Center Customer Service experienceExperience with MS Word Excel and Email preferred. Typing and 10-key skills are requiredExcellent organization and communication skillsExperience in collectionsWe offer excellent Family benefits including: medical dental vision flexible spending account long term disability short term disability life insurance 401K retirement and unlimited opportunities to.Connect with Your Future.Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veteran)Required Experience:Unclear Seniority Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Employment Type : Full-Time Experience: years Vacancy: 1