Customer Service Represetative at Pacer Group

Job Title: Customer Service Representative III Shift Hours: 8am- 4:30pm Location: Buffalo NY 14227 Fully Onsite Duration: 6months position will not be converted Interview will be through teams 2nd round in person Role Overview: Serve as a liaison between customers and internal teams ensuring professional interaction and support. Process and monitor customer orders coordinate inquiries provide updates and resolve issues including quality warranty and shipping concerns. Key Responsibilities: Order Processing: Enter orders convert quotes manage pricing discounts and commissions. Order Status Communication: Provide accurate and timely updates on lead times material availability and troubleshooting. Internal Collaboration: Coordinate with Engineering RMA/Warranty and other internal teams to meet customer requirements. Problem Resolution: Address shipping discrepancies payment disputes and handle order cancellations. Administrative Support: Update customer accounts maintain BOL/PL files process invoices and manage customer portals. Continuous Improvement: Support initiatives to enhance Customer Service processes. Key Competencies: Professional demeanor and customer advocacy. Strong verbal and written communication skills. Team collaboration and positive attitude. Ability to balance multiple priorities accurately and adapt to change. Key Relationships: External: Customers Sales team AR/AP personnel. Internal: Customer Service Engineering Quality Assurance Production Purchasing Finance Supply Chain Shipping. Required Qualifications: Associate s degree 3 5 years of customer service experience. Excellent organization communication and multitasking skills. Comfortable in high-stress environments and adaptable to change. Technologically proficient; Microsoft Office experience required. Preferred Qualifications: Bachelor s degree preferred. Experience with MRP software. Knowledge of industrial products/applications. Work Environment & Physical Demands: Office and manufacturing floor setting. Must use safety shoes and glasses on production floor. Ability to work at a computer and handle both office and production tasks. Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Employment Type : Full Time Experience: years Vacancy: 1