Customer Service Return Agent 15.60 at Europcar

Job DescriptionWere seeking individuals with vibrant personalities who love interacting with people. As a Ready Line or Return Agent youll be a vital part of our team acting as a Key Company Promoter and the face of our brand. Your energetic approach will create memorable customer experiences and ensure they receive top-notch service from start to finish.As a Return Agent you will:Provide a warm friendly welcome to all returning customers with a positive and approachable demeanor.Conduct thorough inspections of returning vehicles checking for damage recording mileage and verifying fuel levels.Secure the vehicle keys from the customer and ensure all personal belongings and luggage are safely removed.Complete and submit the required paperwork to notify management of any mechanical damage or issues with the vehicle.Review the final rental contract with the customer clearly explaining all charges and answering any questions they may have.Perform other duties as assigned to support business needs and objectivesAs a Ready Line Agent you will:Maintain a clean organized and presentable ready line area.Ensure all vehicles are meticulously cleaned prepped and ready for customer pick-up.Inspect vehicles for quality standards and promptly pull any that dont meet requirements sending them for servicing.Facilitate vehicle exchanges swaps or upgrades based on customer requests to ensure a smooth transition.Confirm that an adequately completed checkout slip accompanies each vehicle.Assist customers in locating their rental cars and assist with luggage when necessary.Support the efficient flow of vehicles by moving and parking cars within the facility as needed.Perform other duties as assigned to support business needs and objectives.Requirements:Valid Drivers LicenseTop-notch people skillsAbility to troubleshoot with a smilePatience and understanding throughout the rental experienceHigh School Diploma or equivalentWe offer:Medical Vision Dental 401k Employee Discounts Referral bonusCompany-paid Life InsuranceCompany-paid AD&D InsuranceFlexible spending accountParental leaveEmployee assistance programWe are committed to building a team that represents a variety of backgrounds perspectives and skills. All members of society irrespective of age gender disability sexual orientation race religion or belief are encouraged to apply to join our team. All aspects of employment including the decision to hire promote discipline or discharge will be based on merit competence performance and business needs.Europcar Mobility GroupEuropcar Mobility Group is a global mobility player with 75 years of mobility services expertise and a leading position in Europe. We help to change the way you move is what we stand for and brings us together.We offer to individuals and businesses a wide range of car and van rental services be it for a few hours a few days a week a month or more on-demand or on subscription relying on a fleet of more than 250.000 vehicles equipped with the latest engines including an increasing share of electric vehicles.Our brands address differentiated needs use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental with a premium positioning Goldcar - a frontrunner at providing low-cost car rental services in Europe and Fox-Rent-A-Car one of the main players in the car rental market in the US with a value for money positioning.Customers satisfaction is at the heart of the Groups ambition and that of our more than 8000 employees everywhere we deliver our mobility solutions thanks to a strong network in over 130 countries.More info at: Required Experience:Unclear Seniority Key Skills Corporate,Lighting,Marketing & Advertising,Back Office Employment Type : Full-Time Experience: years Vacancy: 1