Customer Service Sales Order Processing Specialist Spanish Speaking at Schluter Systems L.P

Must be fluent in SpanishReporting to NA Customer Service Supervisor CSR SOP is responsible for monitoring our order in-box processing orders taking order related in bound calls Distribution and or end users. Able to respond to customers in a timely manner via email and or phone call on any backorders tracking information also stock checks and all other inquiries related to purchase orders.Monitors the customer service In-Box and process orders accordinglyRenames subject lines on contact inquires to reflect customer full name and phone number before filing in appropriate folderResponds back to customer in a timely manner on any order related topicsMonitors back orders to ensure customer expectations are metLog all calls in Maximizer in 2025 will become Sales ForceContacts transport companies when needed for updates on shipmentsSends claims to credit department for processing of RMA Call Tag information Processes and assigns uninstalled claims through CRMIs aware of phone status in cisco finesse to always ensure proper phone coverageRequests German AIR order quotesRequest Air quotes when requiredProcess Air Freight OrdersEnsures that customer exceptions are taken into consideration when processing ordersVerifies Knowledge base for most updated process informationMonitors EDI orders and releases orders into the warehouseCommunicates with our warehouse when required for order updates and or modifications required before order is picked and packed.Ensure INFOR order status 50 at the end of each dayAdds project names to INFOR when noted on purchase ordersAttends weekly alignment meetingsEnsures that they are trained on any new platforms when introduced by SchluterRequirementsHigh School Diploma requiredMinimum 1 to 2 years experience in a related positionExcellent verbal and written communication skillsSelf-starter demonstrates initiative and commitment to world class serviceMust be a multitaskerKnowledge of Excel and WordCRM Expertise Maximizer Open and clear communicatorDeliver creative and ingenious ideas for change and continuous improvementExcellent organizational skillsMust be a team playerCOMPANY BENEFITS Competitive Compensation Generous Paid Time Off 10 Paid Holidays Medical Dental & Vision Insurance Biannual Bonus Program 401k with Company Match Company Paid Life Insurance Annual Reviews and Merit Based Raises Room for Advancement and Career GrowthCOMPANY DESCRIPTIONSchluter Systems is a family-owned and internationally renowned company that has been rapidly growing over the last 10 years. The Schluter brand is backed by a team of people working together to create a line of innovative products that provide solutions to the tile industry. Were looking to build our team with individuals who like to think BIG and want to be part of what makes our products extraordinary. We are a company that treats its employees suppliers and customers as long-term partners. Where success is built on a win-win philosophy and everyone should benefit.Profit is not the goal of the business. Profit is the consequence of a job well done Werner Schluter FounderAre you interested in a truly unique and special company Hear from our employees on what it means to be part of the Schluter family: . Then if youre ready to see life in Orange talk to us about this career opportunity at Schluter Systems.This pay range reflects the base hourly rate or annual salary for positions in this job grade with the final offer depending on factors like experience education location and other relevant considerations. Additionally this role qualifies for extra benefits beyond the base pay range mentioned.At Schluter Systems we are dedicated to creating an inclusive environment that celebrates diverse perspectives and ensures all individuals are valued and supported without discrimination based on race religion color national origin age sex gender disability genetic information or any other characteristic protected by law. Our commitment to equal opportunity extends to all aspects of employment including recruitment hiring promotion training compensation benefits and transfers. All employment decisions at Schluter Systems L.P. are based solely on merit qualifications and business needs.#SSINDSalary Description$20-22/hour depending on experienceRequired Experience:IC Key Skills General Insurance,Corporate Sales,Cost Estimation,Benefits & Compensation,Heavy Equipment,AC Maintenance Employment Type : Full Time Experience: years Vacancy: 1 Hourly Salary Salary: 20 - 22