Customer Service/School Outreach Center Coordinator - Burbank Office at Parent Education Bridge for Student Achievement Foundation

Inside Sales/Customer Service Representative

We are seeking a friendly and professional Inside Sales/Customer Service representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs, and provide helpful solutions that ensure they have a great customer service experience with our company.

Benefits

401(k), Flexible schedule, Opportunity for advancement

Competitive Compensation + Productivity Bonus

Career Growth Opportunities

Job Summary

We are seeking a friendly and professional Inside Sales/Customer Service representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs, and provide helpful solutions that ensure they have a great customer service experience with our company.

Responsibilities

Place outbound calls and receive inbound calls, Identify the reason for the customer's call, collect relevant information, and provide solutions, Refer to premade scripts for a variety of customer service topics, Upsell products and services when appropriate, Use best practices in customer service techniques to develop rapport and build relationships with customers, Document all customer interactions, Attend training to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED, Previous experience as a call center representative, or inside sales representative, or a similar role is preferred, Must be result oriented. This is a high-paced environment, Excellent phone and verbal communication skills, Understanding of active listening techniques, Familiarity with Customer Relationship Management (CRM) programs, Ability to work well under pressure, Highly organized with the ability to prioritize projects and manage time effectively

Compensation

$19.00 - $22.00 per hour