Customer Service Specialist at Staffmark Group

Where Professionalism Meets Persistence - Join Us as a Customer Service SpecialistIf you excel at building rapport, navigating challenging conversations, and delivering exceptional customer support, this role offers the perfect blend of communication, problem-solving, and career growth. A respected and established financial services organization in Geneseo, NY, is seeking a Customer Service Specialist to support its collections and account resolution operations. This position is fully in-office, offering stability, structure, and a team-driven environment that values accuracy and accountability. Hours & PayPay: $17.20-$17.75 per hour + monthly bonus opportunitiesTraining Schedule:Monday-Thursday: 8:00 AM-5:00 PMFriday: 8:00 AM-4:30 PMPost-Training Schedule (Flexible):Monday-Thursday: 8:00 AM-9:00 PMFriday: 8:00 AM-7:00 PMEmployees select an 8-hour shift within these ranges and must work one evening (until 9 PM) per weekEmployment Type: In-office, temp-to-hire BenefitsAs a Staffmark employee, you'll receive weekly pay, medical, dental, and vision insurance, life insurance, 401(k), short-term disability, employee discounts, free staffing services, and more. Upon hire, the partnering company will provide a comprehensive benefits package designed to support your long-term success and work-life balance. Daily TasksContact debtors regarding delinquent accounts and available repayment optionsMake inbound and outbound collection calls with professionalism and accuracyConduct skip-tracing to locate updated contact or employment informationNegotiate payment arrangements or escalate complex cases as neededDocument all interactions thoroughly and follow scripts verbatimVerify account details for special cases, including disability or bankruptcyEnsure compliance with federal/state regulations and organizational policiesPerform additional duties as assigned RequirementsHigh school diploma or GEDMinimum 1 year of collections experienceStrong communication, reading, and typing skillsFamiliarity with modern office practices and computer systemsExcellent attention to detail and organizational skillsAbility to follow detailed procedures and work independentlyMust be within commuting distance of Geneseo, NY Ready to Grow Your Career in Collections and Customer Support?If you're motivated, detail-driven, and ready to join a team that values both structure and success, we want to hear from you. Click Apply Now to take the next step.*Please note, this is an in-office position. Candidates MUST be within commuting distance of Geneseo, NY The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee. After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About UsAt Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.