Customer Service Specialist at BreakthroughFuel

POSITION SUMMARYAs influential problem solvers Customer Service Specialist Offer best in class service and possess a wealth of tire knowledge makes a real difference to our customers. Using your through training on U.S. AutoForce products to solve problems and provide support that keeps our customers informed.Were looking for someone who possesses these top traits: communication results-driven problem solver patient and thinks outside the box. Our call center focuses on wholesale distribution (we dont sell directly to the public).This position is based at our downtown Appleton office. The standard schedule is Monday through Friday 8:00 AM 5:30 PM addition the role requires working an occasional Saturday - approximately 12 times per month - with a start time of 8:00 AM CT and an end time no later than 3:00 PM CT.JOB RESPONSIBILITIESActively engage and provide best in class service to our customers nationwideEffectively assess and troubleshoot customer needsUtilize problem solving skills to resolve customer questions and concernsAnalyze customer and warehouse data to; determine how many times a day a customer gets delivery warehouse cut off times and when product can be shipped to the customerWork in a fast-paced environment to answer high volume of callsProcess customer orders efficiently and in a timely mannerKnowledgeable in 30 tire brandsResearch and provide information on availability pricing and applicationsMay perform special projects or handle specialty areas as assignedPartner with warehouse operations in regard to product logisticsPartner with Operations and Sales to offer customer and product support.Use sound judgement when making decisions and thinking through various scenariosLive our values of High Performance Caring Relationships Strategic Foresight and Entrepreneurial SpiritFind A Better Way by championing continuous improvement and quality control efforts to identify opportunities to innovate and improve efficiency accuracy and standardizationContinuously learn and develop self professionallySupport corporate efforts for safety government compliance and all other company policies & proceduresPerform other related duties as required and assignedQUALIFICATIONSRequired:Must be at least 18 years of age with a HS Diploma/GED2 years of related customer service experienceAn effective communicator who understands the importance of listening and being empatheticStrong attention to detail and deadlinesProficient use of multiple software programs such as Excel PowerPoint Word and related order management systemsUtilize out of the box thinking to problem solve with customers under diverse situationsAbility to read and interrupt data (customer pricing availability etc.)Ability to work and grow in a fast-paced high-volume call center environment

DIVISION:U.S. AutoForce

U.S. Venture requires that a team member have and maintain authorization to work in the country in which the role is general U.S. Venture does not sponsor candidates for nonimmigrant visas or permanent residencyunless based on business need.U.S. Venture will not accept unsolicited resumes from recruiters or employment the absence of an executed recruitment Master Service Agreement there will be no obligation to any referral compensation or recruiter the event a recruiter or agency submits a resume or candidate without an agreement U.S. Venture shall reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes including those submitted to hiring managers shall be deemed the property of U.S. Venture.U.S. Venture Inc. is an equal opportunity employer that is committed to inclusion and diversity. We ensure equal opportunity for all applicants without regard to race color religion sex sexual orientation gender gender identity or expression marital status age national origin disability veteran status genetic information or other protected characteristic. If you need assistance or an accommodation due to a disability you may call Human Resources at .Required Experience:IC Key Skills Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator Employment Type : Full-Time Experience: years Vacancy: 1