Customer Service Specialist I - 100% IN OFFICE (Henderson, NV) at EMPLOYERS (NYSE: EIG)

• Henderson / Las Vegas, NV (100% In-Office)

• $20.50/hr ($21.50/hr for Spanish bilingual candidates)

• Start Date: June 29, 2026

EMPLOYERS is seeking a motivated Customer Service Specialist I to join our in-office call center team. In this role, you'll support customers via phone, email, and chat-resolving inquiries efficiently while delivering an excellent customer experience.

• Handle inbound/outbound calls, emails, and chats

• Provide accurate information and resolve customer inquiries

• Document interactions clearly and timely

• Assist customers with online systems and account navigation

• De-escalate issues through research and effective communication

• Meet performance and quality standards

• Full-time, in-office role in Henderson, NV

• Fast-paced call center setting

• Occasional overtime (voluntary)

• Must attend 2 full weeks of uninterrupted training starting 6/29/2026

• Competitive pay + bilingual differential

• Comprehensive benefits package

• 401(k) with company match

• EMPLOYERS Benefits

We're a fast-growing workers' compensation insurance provider known for exceptional service and a strong, employee-focused culture. Our core values-Integrity, Customer Focus, Collaboration, and Innovation-drive everything we do. About EMPLOYERS

• 1+ year of call center or office-based customer service experience

• Strong multitasking and communication skills

• Detail-oriented with solid PC skills (Outlook, Word, Excel)

• High School diploma or GED

Required: Bilingual English/Spanish

Preferred:

• Call center software or CRM experience (Five9 a plus)

• Insurance or Workers' Compensation knowledge

• Associate's degree

Compensation details: 20.5-21.5 Hourly Wage

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