Customer Service Specialist, Office of the Bursar at University of Tennessee

DescriptionThe Customer Service Specialist performs recording and accounting in the Office of the Bursar.ResponsibilitiesPerforms All cashiering functions including selling parking decals vendor and handicapped decals accepting payments for MOC/ID cards and processing all types of transactions relating to fees meal plans seat fee deposits payments cashing checks T-4s and all miscellaneous receipts (by mail phone in person and web payments which involves receipting departmental depositsMaintains and processes payments for other department conferences and seminarsProcesses waivers for senior citizens disabled students and Title IV authorization received by Admissions and the Graduate SchoolReviews and processes exceptions to the Tuition Installment Payment Plans for students that cannot qualify for the regular planProcesses application of payment for all Collection Agency and third-party paymentsWorks with students to resolve problems and questions to clear holds or pay feesAdds or releases holds as neededReviews accounts with students and offer explanation of charges adjustments and cost of attendanceConfirms courses for students to avoid cancellation for non-paymentWorks with students and offers explanation of new fee charges related to differential fees online access fees labs and other course fees and other assessmentsBalances and reconciles cash drawer daily and deposits receipts intact according to Fiscal Policies and ProceduresBalances student payments posted in Banner/computer system Blue Book transactions and loan payments received as well as checks and web payments receivedBalances new accounts that will be processed for other department collections through TouchNetActs as liaison between the Bursars Office and Parking ServicesMaintains Bursars Office inventory of parking decals and lot stickers as well as temporary passes appeal forms etc.Aids in troubleshooting specific parking problems and situations and handles specialty decals (Handicapped etc.) for the Bursars officeContacts Financial Aid office to enter Title IV authorization blocksAssists with other office duties and helps maintain inventoryEnters and/or audits exemptions/contracts as neededMails checks bills etc. to studentsAssists staff students visitors and supervisors as neededThe ideal candidate will possess the following:Good oral and written communication skillsAbility to balance a cash drawer working with large sums of cashAbility to operate various office machines (computers fax Xerox etc.)Review of applications will beginDecember 29 2025andwill continue until the position is received bythis datewill receive priority consideration.QualificationsMinimum: Typically requires high school diploma and one year of relevant experience or an equivalent combination of education training and experience.Preferred:Some college or business school training and 1-2 years of experience in a Bursars office or higher-education environment is preferred.Required Experience:IC Key Skills Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator Employment Type : Full-Time Experience: years Vacancy: 1