Customer Service Supervisor at Veterinary Referral Center of Central Oregon

At the Veterinary Referral Center of Central Oregon (VRCCO) you will become a vital member of a dynamic team dedicated to providing exceptional veterinary care. Our approach combines a commitment to compassionate individualized care with evidence-based practices ensuring strong connections between our staff and the patient-guests and pet parents we serve. Here you will discover a culture founded on teamwork compassion and going beyond expectationsleading to a fulfilling and impactful career in veterinary medicine.Why Choose VRCCOVRCCO is recognized as a leader in advanced pet care offering a diverse range of specialty and emergency services designed to meet the needs of our community. We currently provide dermatology internal medicine medical oncology surgery ophthalmology neurology physical rehabilitation urgent care and emergency services. We push to deliver outcomes otherwise not possible by supporting developing and having the expertise to perform such things as dialysis joint replacements and even pituitary surgery. To improve the experience for our patients and help support our amazing team we have created a purpose built veterinary hospital campus with an over 26000 sq. ft. facility to serve our community. As we work together to prioritize the well-being of our patient guests we are equally dedicated to our heroes (employees). We invest in competitive compensation and comprehensive benefits to support your health and well-being both now and in the future.We are the only organization with Vet Cadets Childcare located at our flagship location and only a short drive from our Urgent Care facility. VRCCO has been Great Place To Work Certified since 2021. Come see the difference for yourself and be a part of our team. With abundant opportunities for continuing education and career advancement you can develop a long and successful career with us.RequirementsJob Summary:We are seeking a Customer Service Supervisor to lead our client-facing operations and call center at one of the largest veterinary hospitals in the region. With over 10000 pet patients annually and a team of more than 125 employees this role is critical in ensuring exceptional service experiences for pet owners while supporting the hospitals mission of compassionate high-quality veterinary care.The Customer Service Supervisor will oversee the client service team streamline communication between pet owners and medical staff and implement service standards that reflect our hospitals values of empathy professionalism and excellence. Responsibilities include:Leadership & Team ManagementSupervise mentor and develop the customer service team (front desk call center client relations).Manage scheduling workload distribution and performance evaluations.Foster a culture of accountability collaboration and continuous improvement.Client ExperienceEnsure pet owners receive timely empathetic and accurate communication regarding appointments procedures billing and follow-ups.Resolve escalated client concerns with professionalism and compassion.Implement feedback systems to measure and improve client satisfaction.Operational ExcellenceDevelop and enforce customer service policies procedures and best practices.Collaborate with medical and administrative teams to optimize patient flow and reduce wait times.Monitor service metrics (call response times appointment scheduling efficiency satisfaction scores).Strategic ContributionPartner with leadership to align customer service initiatives with hospital goals.Contribute to hospital-wide projects such as technology upgrades workflow improvements and community outreach.Benefits HighlightsMedical: Multiple plan options with 70% coverageDental/Vision: Multiple plan options with 50% coverageProfit sharing available for all heroes (employees)Tenure bonusesSavings: 401K matching programStipends for continuing educationReady to Make a DifferenceIf you are passionate about veterinary care and are excited to grow alongside a team of like-minded individuals we would love to hear from you! Apply today and become part of the Veterinary Referral Center of Central Oregon familywhere we go beyond expectations every day!Visit to learn more!Required Experience:Manager Key Skills Business,Patient Care,Compliance,Facility,Emergency,Accounting,HVAC,Daily Operations,Direct Supervision,Professional Development,Service Management,Service Operations,Service Quality,Payroll,Service Technician Employment Type : Full Time Experience: years Vacancy: 1