Customer Service Supervisor at Modern Aviation

Job DetailsJob Location Seattle, WA Salary Range $27.00 - $27.00 HourlyDescription Customer Service SupervisorPrimary purpose of the positionModern Aviation is a Fixed Base Operator (FBO) that services private jets. As a Customer Service Lead, the candidate must represent the Modern Aviation brand by providing Seven Star Service to each person who enters the facility. This individual must take pride in offering the best in service, providing all services with the highest of standards, and always with a smile. The Customer Service Representative manages all customer requests without showing signs of stress or frustration, even under the most demanding of situations.Essential Functions:Monitor performance of the customer service representatives.Coordinate aircraft services such as fuel and hangar storage.Arrange services for clients such as hotel booking, catering, and ground transportation.Process customer invoicesAnswer customers' queries, questions and resolve issues, as necessaryBuild and establish customer relationships with local service providers such as hotels, rental car, companies, restaurants etc.Provide training and assistance to newly hired customer service representatives and other personnelCover potential call out shifts at the front deskMaintain stock information, materials, and amenities in the lobby areaServe as a primary source of information for all customer service representativesOversee closing reports and assist with billings, and accounts receivablesPerform other duties as they may be assigned by managementMust be able to lift 50 pounds.Must be willing and able to work weekends and holidays.Must be willing and able to work our2nd shift.Qualifications Minimum Qualifications:Strong verbal and written communication skills.Previous customer service experienceBasic computer knowledge.Ability to make fast decisions by using judgment consistent with company policies, standard operating procedures, and safety regulations.Negotiation and sales skills.Reliable multitasking skills.Valid driver's license.Must be 18 years of ageMust be able to lift 50 pounds.Must be willing and able to work weekends and holidays.Must be willing and able to work our2nd shift.Preferred Qualifications:Basic knowledge of various aircraft types and servicing a plus.Aviation experience strongly desiredReports to:Customer Service ManagerThe CompanyModern Aviation (the "Company") is a private equity-backed platform company launched in 2018 that is focused on the fixed-based operator ("FBO") sector. The Company has been rapidly growing through bolt-on FBO acquisitions and has significant additional committed capital from Apollo Management and Tiger Infrastructure Partners (its sponsors) to continue to grow the business through future acquisitions, capacity expansion at its existing locations and development of selective greenfield FBOs in the United States and the Caribbean. Modern's goal is to build the third largest national FBO network in the United States.Company BenefitsEmployee Medical Insurance, Basic Life Insurance, Short-Term Disability, Long-Term Disability, Vacation and Sick Time, Paid Holidays, HSA Account Funding, 401k MatchOther Available BenefitsBuy-up Medical Insurance, Dental, Vision, Optional Life Insurance, Flexible Spending Accounts, Health Savings Account, 401kSupervisory Responsibility:Supervises on duty Customer Service RepresentativesFLSA Status:This position is nonexempt.Work Environment:This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers. This position requires various tasks performed in all types of weather conditions.Travel:This position requires minimal to no travel.Physical Requirements:Physically able to perform frequent walking, sitting, stooping, stretching, bending, reaching, and grasping actions. While performing the duties of this job, the employee may be exposed to moving mechanical parts. The employee may be exposed to wet and/or humid conditions including extreme heat and cold. The noise level in the work environment is occasionally loud. May be required to work nights, weekends, and holidays.EEO Statement:The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Other Duties:Please note this job description is not designed to cover all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.https://assessment.predictiveindex.com/bo/804D/CustomerServiceSupervisor_Aug2025_155241