Customer Service Supervisor at Medtronic

At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.A Day in the LifeWere a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. Work with us to incentivize better patient care and partner across the industry to make healthcare more affordable and accessible. Be a part of a community of experts committed to ensuring quality affordable healthcare worldwide.The Customer Service Supervisor is responsible for the billing of everything we sell to the insurance companies managing the audit team and overseeing the inside sales team that supports the commercial force to help close sales. The role will be onsite in Puerto Rico.Responsibilities may include the following and other duties may be assigned:Supervise and direct the customer service team ensuring performance and quality objectives are metMonitor and analyze customer service performance metricsCollaborate with other departments to improve the customer experience and optimize internal processesRepresents company to external and internal customers answers product-related questions traces lost shipments interprets and clarifies customer orders for the shipping department takes orders or registrations and when necessary may connect customers with appropriate support or field staffSupport web-based ordering or registrations confer with management regarding customer credits returns goods for credit identifies quality assurance complaints and writes price differentials on mail ordersApprove allocation of stock in short supply special price quotations and bids pricing allowances deductions and adjustmentsManage inventories at customer facilities using EDI (electronic data interchange) forecasting replenishment and inventory systems focusing on stock and allocation issues to maximize service levelsRequired Knowledge and Experience:Bachelors degreeTwo years of experience with medical plans performing billing processes interacting with departments and professionalsExperience leading or supporting teams; and managing indicatorsFluent in English levelKnowledge and management of office tools such as Office suiteExcellent communication presentation and leadership skillsExperience supporting customer-facing situationsExperience in companies in the medical device sector; Experience using SAP Eclaims Proclaims Assertus is advantageous66.400 annual USDPhysical Job RequirementsThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.Benefits & CompensationMedtronic offers a competitive Salary and flexible Benefits PackageA commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).Medtronic benefits and compensation plans About MedtronicWe lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.Learn more about our business mission and our commitment to diversity hereIt is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local addition Medtronic will provide reasonable accommodations for qualified individuals with disabilities.If you are applying to perform work for Medtronic Inc. (Medtronic) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County you can findhere a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.Required Experience:Manager Key Skills Business,Patient Care,Compliance,Facility,Emergency,Accounting,HVAC,Daily Operations,Direct Supervision,Professional Development,Service Management,Service Operations,Service Quality,Payroll,Service Technician Employment Type : Full-Time Experience: years Vacancy: 1