Customer Service Technician Front-End Cashier at City of Richmond

Are you RichmondR.E.A.D.YRespect.Equity.Accountability.DiversityYOU!!!This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent fostering growth opportunities and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice we are thrilled about the below employee benefit enhancements:Virginia Retirement System (VRS)Language IncentiveReferral BonusTuition Assistance ProgramDescriptionThe Front-End Casher ensures accurate and efficient processing of cash checks credit card collections. This role provides exceptional high-level frontline customer service and is the primary point of contact to assist citizens with billing and payment inquiries processing various transactions and providing essential information.Duties include but are not limited toCustomer Service & Issue Resolution:Respond to in-person customer requests inquiries and problems related to billing and payments actively assisting with resolutions.Answer general questions regarding due dates service charge fees credit policies and other generalized information for business licenses decals personal property and real estate.Provide standard information and customer service by following prescribed procedures and instructions.Research customer questions and account inquiries.Forward customer feedback to your direct supervisor and/or lead teller.Financial Transactions & Systems:Utilize Tyler Cashiering Munis and other financial portals self-sufficiently with minimal or no supervision daily.Receive cash check money order and credit card charge transactions.Process in-person payments for real estate utility personal property parking permits business licenses and more.Perform daily batch processing.Assist with deposit preparation.Assist with monthly audits and balance petty cash.Administrative & Operational Support:Perform routine office tasks such as data entry mail processing and operating a variety of equipment including a cash register.Review requests and issue parking permits for citizens of the City of Richmond.Perform office opening and closing responsibilities such as setting alarms and ensuring cash security.Print bills and run standard reports.Set up or cancel accounts within financial systems.Perform any other job-related duties and responsibilities according to business needs for the Department of Finance.Qualifications Special Certifications and LicensesKNOWLEDGE SKILLS AND ABILITIES:Knowledge (some combination of the following):Standard office equipmentStandard office protocols and proceduresCustomer service protocols and proceduresBasic clerical dutiesCash handling proceduresSkills (some combination of the following):Computer proficiency including Microsoft Office SuiteData entryTelephone etiquetteEffective oral/written and interpersonal communicationBasic mathematicsProblem-solvingCustomer serviceResearchingAbilities (some combination of the following):Multi-taskProblem-solveRemain calm in stressful situationsShow empathy and compassionDefuse inflamed situationsMINIMUM TRAINING AND EXPERIENCE:High School Diploma or GEDTwo years of customer service experience such as collecting and processing payments researching billing informationor providing direct customer serviceAn equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classificationLICENSING CERTIFICATIONS and/or OTHER SPECIAL REQUIREMENTS:None required.Equal Employment Opportunity StatementThe City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process please contact Jessica McKenzie Human Resources Manager by email at .This policy applies to all terms and conditions of employment including recruitment hiring placement promotion termination layoff transfer leaves of absence compensation and training.The City of Richmond Values Veterans.We are an official V3 Certified Company.The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.Required Experience:IC Key Skills Bootstrap,CSS,Front-End Development,HTML5,React,Redux,Node.js,Angular,Less,JavaScript,backbone.js,Sass Employment Type : Full-Time Department / Functional Area: Finance Experience: years Vacancy: 1 Monthly Salary Salary: 1782 - 2464