Customer Service Trainer at Alphabe Insight Inc

We are seeking a knowledgeable and engaging Customer Service Trainer to lead mentor and support new and existing team members. This role focuses on enhancing service quality strengthening communication skills and cultivating a consistent customer-centric approach across all departments. The ideal candidate thrives in a structured environment excels at teaching clear processes and enjoys building strong capable teams.ResponsibilitiesDevelop and deliver engaging training sessions for onboarding and continuing education.Equip employees with effective communication problem-solving and service-delivery techniques.Monitor performance during and after training to ensure strong skill retention.Create training materials manuals and improvement plans aligned with company standards.Provide coaching feedback and guidance to support employee growth.Maintain accurate records of training progress and completion.Collaborate with management to identify training needs and implement improvement strategies.Qualifications : Strong communication and presentation skills with the ability to simplify processes clearly.Professional demeanor patience and a talent for motivating others.Ability to organize training programs track progress and adjust approaches as needed.Comfort leading group sessions one-on-one coaching and workshops.Detail-oriented mindset with the ability to maintain high service standards.Adaptability and initiative in a dynamic work environment.Additional Information : Competitive annual salary of $51000 $54000.Opportunities for professional development and long-term career growth.Supportive and collaborative work environment.Skill-building and leadership development programs.Stable full-time position with clear advancement pathways.Remote Work : NoEmployment Type : Full-time Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Department / Functional Area: Customer Service Experience: years Vacancy: 1