Customer Services Specialist Teller San Francisco at PGM TEK, Inc.

Customer Services Specialist/Teller

Department: Consumer Banking - San Francisco Branch

Classification: Non-exempt

Reports to: Branch Manager

Summary/Objective: The Teller/Banking Services Specialist provides a full range of banking services to customers with an emphasis on retail banking products. Under Branch Manager's direction, focuses on providing service in the areas of account administration, operations, sales and service. Actively cross-sells additional business products such as loans and cash management products through referrals. Develops and maintains relationships with ICBC customers to maximize customer satisfaction and sales opportunities.

Required Education and Experience: High school diploma or GED; related work experience in banking or accounting; knowledge of the Bank's products; ability to determine customer's needs and suggest other products to them.

Essential Functions:

1. Knowledge of retail banking products, services, and investment industry.

2. Knowledge of mortgage processing, underwriting, and closing procedures.

3. Explain products and services solutions to customer with financial needs and offer appropriate recommendations.

4. Open new accounts, close accounts, complete deposit tickets, withdrawal slips and money order forms as requested; input and verify account information in the system.

5. Order checks, prepare daily wire transfer report, respond to information subpoenas and levies.

6. Process checks and cash deposits, check cashing and withdrawals from account; verify customer signatures on incoming checks.

7. Perform end of day proof and balance teller cash box at end of shift.

8. Perform remote capture on POD items; prepare currency shipment to FBR, prepare and file CurrencyTransaction Report.

Competencies:

1. Manage difficult customer situations; respond promptly to customer requests.

2. Maintain confidentiality. Possess basic math and accounting skills.

3. Follow instructions and pre-established guidelines.

4. Ability to apply common sense understanding when dealing with problems.

5. Bilingual-English and Mandarin is must, Cantonese is preferred

6. Customer orientation, may need to follow up customer call besides of bank office hour

7. Detailed orientation and well-organized skill

8. NMLS is preferred. Previous mortgage loan experience is strongly preferred

9. Need to understand the local and China financial system

10. Have Real estate agent/broker network is highly preferred