Customer ServiceSupport Representative I at CAE

About This RoleThe Client Services Representative (CX Rep) will be responsible for coordinating across functional disciplines to achieve customer satisfaction. The CSR will be responsible for the in-house customer experience taking care of daily operations with regards to customer services training center experience and reception tasks. The CSR is the first point of contact for customers clients and guests and provides them with all essential information they may reasonably require.The Client Services Representative (CX Rep) will be responsible for coordinating across functional disciplines to achieve customer satisfaction. The CSR will be responsible for the in-house customer experience taking care of daily operations with regards to customer services training center experience and reception tasks. The CSR is the first point of contact for customers clients and guests and provides them with all essential information they may reasonably require.Main Tasks:Act as first- and main point of contact for all customers clients and guests throughout their lifecycle within the training center.Act as pivot between clients/guests and the various back-office functions to ensure customer services delivery expectations are being met and/or exceeded consistently.Execute front office duties to provide customers with requested information regarding the training process (schedules changes etc.) and logistics (hotel transport visa) or any other issue that our customers can reasonably requestPrepare clients materials for course delivery by:Ordering/printingrequired course documentation for clients.Ensure facilities are ready prepared and organized in support of training deliverySkills Capabilities & CompetenciesMinimum of 3 years in Customer Service role requiredAttention to detailMeet deadlines within prescribed timeframesAble to thrive in a team environment and contribute to team objectivesExcellent presentation and communication skillsAble to work onsiteMust be able to work every other weekend if neededPosition TypeRegularCAE thanks all applicants for their interest. However only those whose background and experience match the requirements of the role will be contacted.Equal Opportunity EmployerCAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race color national origin age religion sex disability status protected veteran status or any other characteristic protected by federal state or local CAE everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability please contact us at .Required Experience:Unclear Seniority Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Employment Type : Full-Time Experience: years Vacancy: 1