Customer Solutions Engineer at Connect, protect, and build everywhere

About UsAt Cloudflare we are on a mission to help build a better Internet. Today the company runs one of the worlds largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware installing software or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network which gets smarter with every request. As a result they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazines Top Company Cultures list and ranked among the Worlds Most Innovative Companies by Fast Company.We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!Job Location: Austin TXAbout UsAt Cloudflare we are on a mission to help build a better Internet. Today the company runs one of the worlds largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware installing software or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network which gets smarter with every request. As a result they see significant improvement in performance and a decrease in spam and other attackWe realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!About the DepartmentCustomer Solutions Engineers Customer Success Managers Account Executives Business Development Representatives Solution Engineers and Sales Operations - all working together to help our customers solve their business challenges by adopting Cloudflare while creating the revenue streams that help the company provide free service to millions in our community.What youll doAs a Digital Customer Solutions Engineer (CSE) you will be the trusted technical advisor throughout a customers lifecycle. You are a Cloudflare product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Cloudflare platform to its fullest extent. Your goal is to help customers be successful and derive the most value possible from their Cloudflare investment.As a Digital CSE you strive to understand customer requirements and issues at the molecular level. No matter your background you have natural curiosity and desire to identify root causes of strange problems and the most elegant and efficient solutions. Fundamentally you are enamored with how the internet works.You will work closely with Digital Customer Success Managers (CSMs) as well as every other team at Cloudflare from Sales and Product to Engineering and Customer Support. Customer success will drive you through the entire organization as you seek out and implement scalable solutions for your customers needs.Additional responsibilities will include:As a critical member of the Digital team you will serve as a trusted technical advisor help expand existing business and ensure the success of our customers via limited 1:1 engagements and 1:many success events:You will be part of a regional pool of CSMs and CSEs supporting customers needs.From a technical perspective your primary responsibilities will be to deliver a timely and organized onboarding for customers ensure customers see the full value in Cloudflares products and advise on technical best practices via 1:many events and limited 1:1 engagementsYou will take part in content creation and delivery for technical customer workshops for your area of expertiseProvide customers with clear proactive technical guidance and expertise across your main specialization and in a secondary area of expertiseCollaborate with Customer Support Engineering and other teams to assist with technical escalationsProactively identify opportunities for expansion for existing customersPromote retention by capturing and communicating gaps in product or featuresContribute towards the success of the CSE organization through knowledge-sharing activities such as contributing to internal and external documentation answering technical Q&A and helping iterate on best practicesExamples of desirable skills knowledge and experienceFluency in English is required. Spanish and/or Portuguese fluency also required.3 years of prior post-sales customer relationship managementDeep understanding of how the internet works and the desire to expand that knowledge. For example:Layers and protocols of the OSI model such as TCP/IP TLS DNS HTTPReverse and forward proxies and the applications of bothSecurity aspects of an internet property such as Firewalls WAFs Bot Management Rate Limiting (M)TLS Zero TrustPerformance aspects of an internet property such as Speed Latency Caching HTTP/2 TLSv1.3Enjoying the adventure of troubleshooting and solving technical problemsUnderstanding why Cloudflare plays an increasingly important role on todays internetAbility to proactively identify and solve problems then build sustainable solutions to prevent recurrenceCompensationCompensation may be adjusted depending on work location.This role is eligible to earn incentive compensation under Cloudflares Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan.EquityThis role is eligible to participate in Cloudflares equity plan.BenefitsCloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses support caregiving build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States and benefits may vary for employees based outside the U.S.Health & Welfare BenefitsMedical/Rx InsuranceDental InsuranceVision InsuranceFlexible Spending AccountsCommuter Spending AccountsFertility & Family Forming BenefitsOn-demand mental health support and Employee Assistance ProgramGlobal Travel Medical InsuranceFinancial BenefitsShort and Long Term Disability InsuranceLife & Accident Insurance401(k) Retirement Savings PlanEmployee Stock Participation PlanTime OffFlexible paid time off covering vacation and sick leaveLeave programs including parental pregnancy health medical and bereavement leaveWhat Makes Cloudflare SpecialWere not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.Sound like something youd like to be a part of Wed love to hear from you!This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require a reasonable accommodation to apply for a job please contact us via e-mail at or via mail at 101 Townsend St. San Francisco CA 94107. Key Skills Debugging,Remote Access Software,IT Service Management,IOS,Multithreading,VPN,Neo4j,FISMA,SSO,Github,Google Suite,Troubleshooting Employment Type : Full Time Experience: years Vacancy: 1